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General Responsibility

• Communicate in a friendly, tactful and professional manner with guests and colleagues.

• Provide information regarding the hotel’s facilities & services.

• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

• Care about your environment and make sure it is tidy and well maintained.

• Be reliable and ensure you are at work on time.

• Know your role in case of emergency such as bomb threat, flood, fire etc.

• Understand the Employee Handbook and comply with the standards it outlines.

• Carry out all professionally reasonable instruction given by your supervisor.

• Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

• Know and strictly follow established procedures for the cleaning and set-up of guest rooms

• Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards

• Carry out the following procedures according to established standards

• Key Procedures

- DND (Do Not Disturb)

- Baby Sitting

- Room Discrepancy

- Lost & Found

- Elsafe (Room Safety Box)

- Loan Item

- Lost & Breakage

- Shoe Shine

- Coffee & Tea Facilities

- Mini Bar

- Guest Laundry Pick-up

- AC set up

Linen, Wardrobe & Taylor

• Know and follow procedures for Uniform/Linen exchange

• Methodically organize Uniform and Linen storage

• Be involved in the Uniform and Linen Inventory

• Deliver guest room linen to the pantry

• Mend and maintain the employees' uniforms in good order.

• Ensure any damage that may occur to any linen or uniform is followed up quickly

• Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

• Know and strictly follow all established cleaning procedures for:

- Polishing

- Vacuuming

- Scrubbing

- Mopping

- Shampooing

- Dusting

- Scrubbing

- Washing

- Deep cleaning

• Complete Room/Public Area Crew work assignment sheet

• Know how to operate/use available Housekeeping machinery’s and chemicals according to established standard

• Ensure the cleanliness of Public Area and Public Toilet are in standard.

• Minimum 2- 3 years of experience
• Previous experience in Housekeeping within a luxury hotel is an asset.
• High school diploma or equivalent preferred, showcasing a basic understanding of housekeeping standards.
• Strong attention to detail and commitment to excellence.
• Good organizational and time-management skills.
• Positive attitude and team spirit.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of French; additional languages are an advantage.
• Passion for hospitality and guest satisfaction.