مدير قسم التدبير المنزلي

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Housekeeping Manager

As the Housekeeping Manager, you play a pivotal role in ensuring the seamless operation of our resort's housekeeping department. Your leadership is essential in maintaining impeccable cleanliness standards, enhancing guest satisfaction, and creating an inviting atmosphere. This role combines strategic management with hands-on involvement to guarantee a memorable and comfortable stay for our guests.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Team Leadership: Lead and motivate the housekeeping team, fostering a culture of excellence, teamwork, and attention to detail.
• Daily Operations: Oversee day-to-day housekeeping activities, including room cleaning, laundry, and public area maintenance, ensuring adherence to established standards.
• Quality Assurance: Implement and maintain rigorous quality control measures to achieve and exceed cleanliness and hygiene benchmarks.
• Inventory Management: Efficiently manage housekeeping supplies, equipment, and inventory to meet operational needs and budgetary constraints.
• Training and Development: Conduct regular training sessions for housekeeping staff, emphasizing best practices, safety protocols, and outstanding customer service.
• Guest Satisfaction: Proactively address guest concerns related to housekeeping, ensuring a positive and memorable stay experience.
• Communication: Collaborate with other departments, communicate effectively with staff, and contribute to a seamless guest experience.

Qualifications

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Proven Experience: Successful track record in housekeeping management, preferably in a resort. Previous leadership experience required.

• Leadership Skills: Strong leadership and interpersonal skills to motivate and guide the housekeeping team.
• Detail-Oriented: Exceptional attention to detail and commitment to maintaining the highest cleanliness standards.
• Communication Skills: Excellent communication skills to interact effectively with staff, guests, and other departments.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS