الملخص
تعلن Four Seasons عن شاغر مشرف خدمة الطعام داخل الغرف في فندق Four Seasons Hotel Bahrain Bay في المنامة، البحرين. يتولى المشرف متابعة العمليات اليومية للقسم عند غياب المدير، وضمان جودة الخدمة المقدمة لنزلاء الفندق. وتشمل المهام استقبال الطلبات هاتفياً، وإبلاغ المطبخ بالطلبات الخاصة، وتنسيق توصيلها، والاستجابة لاستفسارات النزلاء واحتياجاتهم. يشترط وجود خبرة لمدة سنتين في دور مماثل بفندق فاخر من فئة خمس نجوم، وتُفضّل الدراسة في إدارة الضيافة أو أساليب الخدمة.
نص الإعلان
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
About the role
We are seeking a passionate and detail-oriented In-Room Dining Supervisor to join our team. This role is responsible for overseeing the daily operations of the In-Room Dining department, ensuring exceptional service standards, and creating memorable guest experiences.
What you will do
Responsible for supervising the day-to-day operations for the In Room Dining Department in absence of the Manager.
To work to ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites. To follow the wishes and preferences of our guests.
Answer telephone using courteous, efficient telephone etiquette. Take guest in-room dining orders. Communicate special requests to the kitchen. Coordinate and deliver of orders according to Four Seasons Standards. Respond and answer guests' requests and inquiries. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
What you bring
We are looking for an individual who can delight guests by supervising the In-Room Dining experiences through a detailed and guest-focused perspective. You will receive guest requests and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role.
2 years’ experience of relevant experience in a similar role within 5* luxury Hotel, Technical education in Hospitality management or service methods is preferred.