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About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Acceptance Experience Team

Great payment products aren’t enough on their own. Seamless and reliable acceptance is what defines real customer success. Our Acceptance Experience team sits at the intersection of technology, delivery, and client success, ensuring every integration is smooth, every issue is resolved with precision, and every merchant is set up to scale confidently. From scoping and integration to ongoing technical partnership and support, we enable businesses to accept payments effortlessly across the region and beyond.

As a Tapster you will:

• Attend technical inquiries from customers on Live Chat, Email & Telephone

• Troubleshoot technical issues via online meeting

• Analyse requirements of merchants and coordinate with their development team for product integration

• Build, enhance and maintain on a progressive basis all technical documentation

• Provide gateway and feature functionality training as required to merchants and partners

• Provide technical product support and help resolve merchant account or gateway issues

• Coordinate between customer care, sales and technical team for product integrations

• Organise training sessions regarding developments in product

• Understand the payment domain within the local, regional and global markets

• Work with engineers across the company to build new features at large-scale

• Scope projects, build business cases and assist with the integration of our products and other platforms

• Improve engineering standards, tooling, and processes

• Carry out other duties, as assigned based on the demands of the business and growth of the role.

What you will bring to the party:

• 2+ years of role-specific experience in Financial Services/Fintech/High-Growth Startups

• Preferred degree, but real-world experience is also accepted.

• Ability to establish credibility and internal relationships

• Understanding of client/merchant/stakeholder care

• Awareness of how your role supports the business

• Enthusiasm for working in a growing fintech

• Ability to work in a team and follow daily tasks

• Skills and knowledge to actively participate in meetings

• Ability to deliver work on time

• Problem-solving and quick-thinking skills

• Ability to organize information and ask relevant questions

• Strong communication skills in English, with a preference for Arabic language ability
  Are you ready to shape the future of payments in MENA?