قائد فريق إدارة الحسابات الرئيسية

Responsibilities

1. Lead team to build and strengthen relationships with key partners through strategic engagement and negotiation of mutually beneficial agreements.
2. Utilize exceptional communication skills to interact effectively with senior executives, understanding their needs and aligning our services to their strategic goals.
3. Develop and implement a comprehensive key account management strategy that aligns with both Keeta's business goals and partners' objectives.
4. Allocate resources effectively to support strategic initiatives and maximize ROI for both the company and our partners. Regularly assess partner performance to optimize their success on our platform through data analysis.
5. Lead the key account team by setting clear objectives, providing guidance, and offering professional development opportunities.
6. Define and track key performance indicators (KPIs) for the key account managers to measure success and drive team performances.
7. Foster a culture of excellence and accountability within the team, ensuring all members are equipped to meet and exceed their goals.
8. Collaborate closely with operations, product managers, marketing, customer service, and finance teams to deliver a cohesive and superior service to brand partners.

Requirements

1. 5+ years of experience in key account management, with proven track record of engaging directly with senior brand executives (CXO/regional leadership) and closing win-win commercial agreements.
2. Background in F&B, quick commerce, or local lifestyle services is a plus.
3. Able to develop and execute key account strategies, assess partner performance through data analysis, allocate resources effectively, and drive sustained growth and revenue for both the company and its partners - not just relationship maintenance, but running it like a business.
4. Solid people management experience - setting clear objectives, building KPI frameworks, and coaching team members to meet and exceed their goals.
5. Excellent communication and coordination skills, working closely with operations, product, marketing, customer service, and finance to deliver an integrated service for brand partners.
6. English fluency; open-minded, adaptable to a multicultural environment.
7. Prior cross-cultural work experience preferred.

Highlights

1. The unique exposure to frontline operations allows key account team leads to have the opportunity to work with various stakeholders, quickly understand business models, achieve personal growth, and gain experience for future international expansion.
2. Opportunity to make a significant impact on the growth and success of our company in a fast-growing market.
3. Opportunities for professional development and career growth.
4. Our diverse team consists of colleagues with different cultural and professional backgrounds, working together to achieve mutual success.