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Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Guest Experience & Service Excellence

• Deliver warm, personalized, and professional service to children and parents at all times.
• Create a fun, welcoming, and inclusive environment within the Kids Club.
• Ensure all children feel engaged, safe, and valued during activities.
• Maintain luxury hospitality standards and uphold the Raffles brand image.
• Build positive relationships with families and encourage repeat participation in activities.

Activities & Entertainment

• Organize and lead daily entertainment programs, games, arts & crafts, educational activities, storytelling sessions, sports, and themed events.
• Conduct indoor and outdoor recreational activities suitable for different age groups.
• Participate in resort events, celebrations, and seasonal programs.
• Assist in preparing activity schedules and creative concepts for children’s entertainment.
• Encourage creativity, teamwork, and learning through engaging experiences.

Safety & Childcare Responsibilities

• Ensure the safety and wellbeing of all children under supervision.
• Follow child protection, safeguarding, and emergency procedures at all times.
• Maintain accurate registration and sign-in/sign-out procedures.
• Immediately report accidents, incidents, or guest concerns to management.
• Ensure all activities comply with resort health and safety policies.

Operational Responsibilities

• Maintain cleanliness, organization, and presentation of the Kids Club facilities.
• Ensure toys, equipment, and activity materials are properly maintained and sanitized.
• Monitor inventory levels of activity supplies and report replenishment needs.
• Support opening and closing procedures of the Kids Club.
• Assist other recreation operations when required.

Team Collaboration

• Work closely with Recreation, Front Office, Housekeeping, Security, and Food & Beverage teams to ensure seamless guest experiences.
• Participate in departmental meetings and training sessions.
• Promote teamwork and contribute positively to the resort culture.

Qualifications

Qualifications & Requirements

• Previous experience in Kids Club, childcare, entertainment, hospitality, or recreational activities preferred.
• Experience in luxury hospitality is an advantage.
• Strong interpersonal and communication skills.
• Energetic, creative, and outgoing personality.
• Ability to work with children of different age groups and cultural backgrounds.
• Basic first aid and CPR certification preferred.
• Good command of English; additional languages are an advantage.
• Ability to work flexible shifts, weekends, and holidays.

Competencies

• Guest Passion
• Creativity & Engagement
• Child Safety Awareness
• Communication Skills
• Teamwork & Collaboration
• Cultural Sensitivity
• Problem Solving
• Positive Attitude & Professional Grooming

Physical Requirements

• Ability to stand and move actively for extended periods.
• Ability to participate in sports, dancing, games, and outdoor activities.
• Capability to lift and carry activity materials when required.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.