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Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

We are seeking a Membership Hostess to create a warm, welcoming, and personalized experience for all members and guests. Responsibilities include, but are not limited to:

• Welcome and warmly greet members, guests, and visitors upon arrival.
• Create a friendly, engaging, and personalised experience for members.
• Maintain a visible and professional presence across the club’s facilities.
• Assist members with enquiries, requests, bookings, reservations, and general information.
• Build positive and lasting relationships with members and guests.
• Provide information about club facilities, services, programmes, events, and experiences.
• Support the smooth arrival and departure experience of members and guests.
• Coordinate with front-of-house, hospitality, equestrian, events, and operations teams.
• Assist with member-only events, activities, social gatherings, and special occasions.
• Anticipate member needs and provide attentive, proactive service.
• Handle feedback, requests, and concerns professionally, escalating issues when required.
• Maintain high standards of presentation, etiquette, cleanliness, and service.
• Support member onboarding and introduce new members to the club’s facilities and benefits.
• Assist with member communications, invitations, event confirmations, and follow-ups.
• Maintain confidentiality when handling member and guest information.
• Ensure all interactions reflect our luxury positioning and brand standards.
• Support the accurate recording of member preferences, requests, and service notes.
• Promote a welcoming and inclusive atmosphere within the private members club.
• Assist with daily opening, closing, reception, and club presentation procedures.
• Perform other hospitality, member service, and guest relations duties as required.

Desired Skill & Expertise

• 2+ years of experience in guest relations, hospitality, concierge, front-of-house, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Warm, confident, personable, and attentive approach.
• Professional appearance, excellent grooming, and polished manner.
• Strong knowledge of luxury hospitality standards and service etiquette.
• Ability to anticipate needs and deliver personalised service.
• Strong organisational and multitasking skills.
• Calm, professional, and solution-focused when handling concerns.
• Experience working with VIP, high-net-worth, or international guests is highly desirable.
• Professional, discreet, and confident in representing a luxury destination.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.