مدير نظم المعلومات الإدارية

Job Requisition ID: 181683

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE.
• We are seeking an MIS Manager to deliver accurate management reporting and actionable insights for Aftersales business.

What You Will Do:

• Prepare and distribute accurate, timely MIS reports.
• Develop and improve key performance indicator dashboards and analytical solutions using Power BI, Tableau and Alteryx.
• Maintain reliable reporting repositories and reconcile data across systems, brands and branches.
• Support budgeting, forecasting and management reporting.
• Analyze market, sales, financial and operational performance.
• Partner with Finance to validate targets, incentives, commissions, rebates and monthly entries.
• Develop service contracts and service pricing across AFEMC brands.
• Ensure business packages and SMCs are created and processed in SAP.
• Coordinate system access through GRC and resolve system-related issues with IT.
• Support the development and consistent implementation of Aftersales SOPs.
• Lead and develop two MIS Executives.
• Maintain confidentiality and comply with company policies and QMS requirements.

Required Skills To Be Successful:

• Bachelor’s Degree in Business Analytics, Information Systems, Finance, Statistics, Data Analytics or a related discipline.
• 3–5 years’ experience in MIS, reporting, dashboard development or business analysis.
• Advanced Excel and strong Power BI or equivalent dashboard skills.
• Experience in data cleansing, reconciliation, KPI calculation, report automation and visualization.
• Working knowledge of SQL or other data-query methods.
• Exposure to ERP, DMS, CRM, survey and financial-reporting systems; SAP experience is desirable.
• Strong analytical thinking, accuracy and attention to detail.
• Ability to communicate clearly, meet deadlines and manage multiple reporting priorities.
• Automotive retail or Aftersales experience is advantageous.
• High standards of confidentiality, integrity and cross-functional collaboration.

About The Team:

• You will work with the Aftersales Business & Customer Experience function and work as a shared reporting resource across Aftersales leadership, regional operations, technical and service operations, Finance, IT, and Operations Planning & Intelligence.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.