الملخص
تقدم Mannai Networks، التابعة لـ Mannai Technologies، حلول البنية التحتية لتقنية المعلومات والخدمات المُدارة. يتولى محلل مركز عمليات الشبكة من المستوى الأول مراقبة التنبيهات، وإجراء الفحوصات الأولية للأعطال، وتسجيل الحوادث وتصعيدها إلى فرق المستوى الثاني وفق اتفاقيات مستوى الخدمة والإجراءات المعتمدة. وتشمل المهام توثيق المناوبات وتسليمها ضمن بيئة تشغيل على مدار الساعة. يشترط الحصول على درجة البكالوريوس في تقنية المعلومات أو الشبكات أو مجال ذي صلة، وخبرة من سنتين إلى 3 سنوات؛ وتُفضّل شهادتا Cisco CCNA أو CompTIA Network+.
نص الإعلان
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Role:
NOC Analysts (L1)
Business Unit:
Mannai Technologies
Job Description:
Mannai Networks, part of Mannai Technologies, provides end-to-end IT infrastructure solutions for enterprise, government, defense, and service-provider customers. The company’s services include networking, cybersecurity, collaboration, data center solutions, structured cabling, ELV, managed services, and 24×7 support.
Job Purpose
We are looking for L1 NOC Analysts to support 24×7 Network Operations Center activities. The role will be responsible for monitoring network alerts, performing first-level troubleshooting, logging incidents, and escalating issues as per the agreed SLA and SOP guidelines.
Key Responsibilities
- Monitor network events through dashboards, alerting tools, and monitoring systems.
- Perform first-level diagnostics for link failures, device unreachability, high utilization alerts, and basic network issues.
- Log, update, and track incidents in the ticketing system with accurate timestamps and clear troubleshooting steps.
- Follow standard triage scripts and escalate issues to L2 teams based on impact and priority.
- Maintain shift logs, handover reports, and documentation as per SOP requirements.
- Acknowledge alerts within SLA timelines and begin basic troubleshooting in a timely manner.
Minimum Qualifications:
Qualifications & Experience
- Bachelor’s degree in IT, Networking, or a related field.
- Minimum 2 to 3 years of experience in network monitoring or NOC operations.
- Good understanding of networking basics, monitoring tools, incident logging, and escalation processes.
- Experience with ticketing systems and shift-based operations will be an advantage.
- Certifications such as Cisco CCNA or CompTIA Network+ are preferred.
- Good communication skills, attention to detail, and ability to work in a 24×7 shift environment.
Lead the future. Join the best.
Be part of Mannai Networks and take your career forward with a leading technology solutions provider.