مهندس مركز عمليات الشبكة (NOC)

Role Summary

The NOC Engineer monitors, maintains, and troubleshoots the company's network
and infrastructure around the clock. You are the first line of defense against
outages and performance issues, responsible for detecting incidents quickly,
resolving or escalating them, and keeping services available for customers and
internal teams.

Key Responsibilities

• Monitor networks, servers, applications, and links using monitoring and

alerting tools (e.g., SolarWinds, Zabbix, PRTG, Nagios, Datadog)

• Detect, triage, and respond to incidents and alarms within defined SLAs
• Perform first- and second-level troubleshooting of routing, switching,

firewall, VPN, and WAN/LAN issues

• Escalate unresolved issues to Tier 3, engineering, or vendors, and follow

incidents through to resolution

• Open, track, and update tickets in the ITSM system (e.g., ServiceNow, Jira,

Remedy)

• Coordinate with ISPs, carriers, and third-party vendors on circuit faults

and maintenance

• Execute planned changes and maintenance windows according to change

management procedures

• Document incidents, runbooks, network diagrams, and shift handover notes
• Contribute to root cause analysis (RCA) and post-incident reviews
• Track performance and capacity trends and flag potential issues proactively
• Escalate security events (DDoS, suspicious traffic) to the security team

Required Qualifications

• Bachelor's degree in IT, Computer Science, Telecommunications, or

equivalent experience

• 2-4 years of experience in a NOC, network support, or infrastructure

operations role

• Solid understanding of TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, NAT, and VPNs
• Hands-on experience with Cisco, Juniper, Fortinet, Palo Alto, or similar

equipment

• Experience with network monitoring and ticketing tools
• Familiarity with Linux/Windows server basics and command-line

troubleshooting (ping, traceroute, tcpdump, etc.)

• Strong communication skills for incident updates and stakeholder

coordination

• Willingness to work rotating shifts, weekends, and holidays, and to be on

call

Preferred Qualifications

• Certifications: CCNA (CCNP preferred), JNCIA, CompTIA Network+, ITIL

Foundation

• Experience with cloud networking (AWS, Azure, GCP)
• Scripting skills (Python, Bash, PowerShell) for automation
• Knowledge of SD-WAN, load balancers, and wireless networks
• Experience in an ISP, data center, or managed services environment

Core Competencies

• Calm and methodical under pressure
• Analytical, structured problem-solving
• Clear written and verbal communication
• Attention to detail and procedural discipline
• Teamwork and a sense of ownership