مهندس عمليات

Role Overview

Environment supporting operational excellence and resilience in live data center facilities. In this challenging Operations Engineer position, you will ensure our mission-critical operations are consistent, audit-ready, and aligned with both local and global operational standards.

Responsibilities

• Manage the end-to-end site takeover process, including transition management, shadowing and reverse-shadowing, readiness assessments, cutover planning, and post-takeover stabilization.
• Implement and enhance incident management frameworks, ensuring prompt escalation, real-time coordination during live incidents, and thorough validation of root cause analyses and corrective actions.
• Oversee preventive and corrective maintenance operations in accordance with reliability-centered maintenance (RCM) concepts and risk management best practices.
• Lead change management initiatives, including impact assessments, rollback planning, approval workflows, and operational risk control in live data center settings.
• Evaluate the operational and maintenance risks of electrical and mechanical systems, such as UPS, generators, switchgear, power distribution, chillers, and cooling systems.
• Monitor and optimize ELV systems and monitoring tools (BMS, EPMS, DCIM), plus fire detection, suppression, access control, and alarm management operations.
• Generate detailed operational performance and management reports, including KPI tracking, trend analysis, and compliance monitoring.
• Maintain audit readiness and accurate evidence management, including maintenance and incident records, change management, and compliance documents.
• Ensure strict adherence to HSE and safe systems of work, including permit-to-work, lockout/tagout, and contractor safety management, especially in critical infrastructure.
• Coordinate operations across multiple sites to standardize practices and ensure alignment with group operational standards.

Must have requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Facilities Engineering, or a closely related discipline.
• Minimum 5 years of experience in data center operations, facility management, or operational excellence roles, including exposure to multi-site operations.
• Demonstrated expertise in site takeover and transition management, including shadowing, readiness assessment, cutover planning, and post-takeover stabilization for live data center environments.
• Proven incident management experience, encompassing escalation procedures and RCA validation.
• Strong foundation in RCM, preventive/corrective maintenance governance, and maintenance risk management.
• Hands-on experience with change management, operational risk control, and rollback planning for live environments.
• In-depth understanding of data center electrical and mechanical systems sufficient to assess operational and maintenance risks.
• Fluency in ELV and monitoring systems, including BMS, EPMS, DCIM, and modern alarm management.
• Solid background in operational reporting, KPI definition, and trend analysis.
• Thorough knowledge of audit processes, documentation practices, and compliance evidence management.
• Proven ability to implement and enforce HSE and safe systems of work in critical environments.
• Understanding of Uptime Institute Tier principles, fault tolerance, redundancy, and avoidance of single points of failure.
• Expertise in developing and enforcing operational governance: policies, SOPs, MOPs, and work instructions.
• Operations assurance, audit methodologies, gap analysis, compliance review, and non-conformance management.

Nice to have requirements

• Professional certifications (e.g., Uptime Institute Accredited Tier Specialist, PMP, ITIL, or similar).
• Experience working in large-scale, hyperscale, or colocation data center environments.
• Track record of cross-regional standardization of operational practices.
• Exposure to smart facility technologies or advanced automation in building operations.
• Strong analytical skills with ability to interpret complex data center performance data.