مسؤول عمليات

• Respond to customer inquiries, complaints, and order-related issues to ensure high customer satisfaction.

• Monitor and follow up on live orders to ensure timely acceptance, preparation, and delivery.

• Coordinate with drivers and restaurants to resolve operational issues and maintain smooth order flow.

• Dispatch orders to the nearest available driver and ensure efficient delivery operations.

• Provide 24/7 support to restaurant partners and escalate issues to the relevant teams when required.

• Track drivers and verify order, address, and location details to ensure accurate and timely deliveries.Handle incoming calls professionally, ensuring prompt response and excellent customer service.

• Communicate with customers, drivers, and restaurant partners in a friendly and professional manner.

• Escalate major operational issues to supervisors or management for immediate action.Report system errors, application issues, and technical problems to the IT team for resolution.Maintain accurate communication and coordination between all stakeholders to support daily operations.

• Ensure all service standards and operational procedures are consistently followed.

· Excellent interpersonal and communication skills

· Familiarity with the financial principles and customer service

· Flexibility in working hours and the ability to work in different shifts and holidays

· Fluent in Arabic & English and knowledge of additional languages is a plus