الملخص
تعلن Taiba Hospital عن وظيفة موظف خدمات المرضى ضمن إدارة خدمات وصول المرضى في صباح السالم، الكويت. تشمل المهام تسجيل المرضى والتحقق من التأمين وترتيب المواعيد والرد على الاستفسارات والتنسيق مع الفرق السريرية والإدارية. كما يتولى الموظف حفظ السجلات ودعم إجراءات الفوترة والإقفال المالي والمحافظة على سرية بيانات المرضى. يشترط مؤهل جامعي متوسط في إدارة الأعمال أو مجال ذي صلة، وخبرة من سنة إلى 3 سنوات في أدوار خدمة مباشرة، وإتقان العربية والإنجليزية تحدثاً وكتابة، ومعرفة بأنظمة CRM وHIS وبرامج MS Office.
نص الإعلان
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Your Impact
- ≥ 95 % first-contact satisfaction rate
- 100 % accuracy in registration & insurance verification
- ≥ 90 % of inquiries resolved at first contact
What you will do
- Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
- Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
- Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
- Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
- Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
- Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
- Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.
How success is measured
- Zero patient-confidentiality breaches
- Service standards met or exceeded
- Timely, error-free registration & scheduling
- Consistent data-entry accuracy
- Positive feedback on professional grooming & communication
You will thrive here if you have…
- Associate’s degree in Business Administration or related (University degree preferred)
- 1–3 years in patient services, hospitality, aviation, or telecom front-line roles
- Fluent in English & Arabic (spoken & written)
- Tech-savvy: CRM, HIS, and MS Office proficiency
- High emotional intelligence and service orientation under pressure
- Professional grooming with excellent interpersonal skills
Competencies we value
- Communication - Clear, courteous, effective interactions
- Client Focus - Anticipating and meeting patient needs
- Adaptability - Flexibility in a dynamic environment
- Teamwork - Cooperative, supportive collaboration
- Initiative - Proactive problem-solving and suggestions
Ready to bring premium hospitality to healthcare?
Apply now and become the face of genuine care at Taiba Hospital.