مشرف إدارة شؤون المرضى

Responsible to efficiently guide and manage the clinic coordinators and guest service staff,
follow the protocols and policies and provide the highest level of service excellence.
Responsible to role model the behaviors to the company's promise of creating positive patient
experience

Responsibilities

 Provides oversight and takes up the responsibilities to provide highest level
of service excellence through efficiently managing all administrative
functions of the Guest services division.
 Provides input to the Operations manager to work towards the budgeted
targets in each clinic.
 Performs daily rounds, meets with the doctors and patients to fulfill their
requirements.
 Supervises the clinic coordinators to prepare the performance analysis of the
guest service executives.
 Coordinates with other departments' e.g., Insurance, finance, nursing, etc. to
ensure consumer/patient's journey is smooth and efficient.
 Resolves concerns, issues and complaints and escalates matters
appropriately, when further investigation is required.
 Exemplifies the company's vision, mission and values.
 Organizes regular refresher trainings to keep the staff updated on the
required outcomes.
 Takes up the responsibility to minimize the waiting time in each clinic.
 Ensures that patient employee confidentiality is always maintained.
 Works at maintaining a good rapport and cooperative working relationship
with physicians, departments, and staff.
 Represents the organization in a positive and professional manner
 Ensures compliance with all policies and procedures regarding operations.

Qualifications

Bachelor's Degree