قائد التميز في العمليات وإدارة التغيير

Closing date: 14/10/2026
Number of positions: 1
Recruiter name: Siva Krishna Bonda
Reference number: 74312

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

ROLE SUMMARY

The Process Excellence & Change Lead owns a portfolio of processes end-to-end: process discovery and mapping, root-cause analysis, future-state design, Lean / Six Sigma improvement, SOP and operating-model changes, stakeholder engagement, change impact assessment, communication and training coordination, adoption measurement, post-implementation monitoring and benefits realisation. The role combines process engineering and change leadership so that every redesign is adopted and its value evidenced, moving each process through V1 baseline, V2 transformation and V3 final with continuous improvement.

MAIN PURPOSE OF THE JOB

To deliver measured, adopted improvement across an assigned portfolio of processes spanning journey phases and facilities: discovering and redesigning them with BPMN 2.0 and Lean / Six Sigma, embedding them across facilities with change-management discipline, and proving the value realised. Success is measured by process adherence and evidenced benefit.

KEY RESPONSIBILITY AREAS

• Process Discovery & Analysis: Map and assess current-state processes using BPMN 2.0, working with process owners and operational teams to identify inefficiencies, variation, waste and root causes of performance gaps.

• Process Improvement & Future-State Design: Design improved future-state processes using Lean and Six Sigma methodologies, develop supporting SOPs, controls, KPIs and SLAs, and define required changes to roles, accountabilities and ways of working.

• Stakeholder Engagement & Change Readiness: Partner with facility leadership, process owners and frontline teams to assess the operational impact of process changes and ensure organisational readiness for implementation.

• Change Communication, Training & Adoption: Coordinate change communications and role-based training, including train-the-trainer activities, and monitor adoption to ensure sustained adherence to redesigned processes.

• Performance Monitoring & Benefits Realisation: Monitor post-implementation performance, address KPI exceptions with process owners and support the rollout of successful improvements across facilities. Track and demonstrate measurable capacity, cost, productivity and revenue benefits.

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Bachelor's degree in Industrial Engineering, Business Administration, Health Administration, Nursing/Clinical Sciences or a related field.

DESIRED EDUCATION

Lean Six Sigma Green Belt (Black Belt preferred); BPMN 2.0 certification; Prosci/ADKAR or equivalent change-management certification.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

At least 6 years' experience in process excellence, continuous improvement or business transformation, including 3 years delivering both process redesign and change adoption in a multi-site healthcare or service environment.

DESIRED EXPERIENCE

Working understanding of digitalisation, automation and AI as they apply to operational processes, sufficient to map processes to platforms (technology mapping) and identify where digital, automation or AI change the future-state design. Experience owning a portfolio of processes end-to-end, from discovery and mapping, root-cause analysis and future-state design through SOP and operating-model change, training coordination, adoption measurement and benefits realisation; BPMN 2.0 modelling in a BPM tool (Creatio, ARIS, Signavio); UAE healthcare operations, RCM or contact-centre exposure; Arabic strongly preferred.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Business process management, BPMN 2.0 and process architecture (APQC)
• Digitalisation, automation and AI fundamentals: technology mapping (process-to-platform) and digital-first design
• Root-cause analysis and structured problem solving
• Lean / Six Sigma (DMAIC) improvement delivery
• Future-state design, SOP authoring and operating-model change
• Communication, facilitation, and stakeholder engagement
• Change Management methodologies
• Change management analysis assessments and tools, including stakeholder analysis
• Communication planning and training coordination (incl. train-the-trainer)
• Adoption measurement and process adherence auditing
• Post-implementation KPI monitoring and exception response
• Benefits realisation and basic financial quantification
• UAE healthcare regulatory framework and related requirements
• UAE healthcare regulatory environment (DHA, DOH, JAWDA/Muashir, JCI, PDPL)
• AI and automation use-case identification and adoption support
• Operations command centre playbooks and escalation protocols

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family