أخصائي منتجات الوساطة وإدارة تفاعل العملاء

Some careers grow faster than others.

If you’re looking to develop your career, take the next step in fulfilling your potential at HSBC.

We’re seeking a high-calibre professional to join our Dubai-based team as Product Specialist, Brokerage Community Management. You’ll help grow HSBC’s self-directed investing business through client engagement, digital marketing, servicing and sales-force mobilisation.

The role will focus on increasing engagement with the World Trader service and delivering seamless, customer-focused experience for self-directed investors.

Principal responsibilities

• Develop customer-centric growth strategies aligned with HSBC’s Capital Markets and Wealth and Personal Banking propositions.
• Manage customer portfolios across engagement, communications, campaigns, servicing and marketing.
• Lead Customer Lifecycle Management activity for self-directed investing clients across Global Private Banking and Wealth Management.
• Develop an engagement model that keeps clients informed, active and connected to the World Trader service.
• Support execution-only trading through the platform; the service does not provide investment advice.
• Design, deliver and measure digital campaigns to acquire customers and increase platform usage.
• Support the effective resolution of client complaints and disputes, keeping customer needs at the centre of every interaction.
• Partner with relationship managers at client meetings and events as a subject-matter expert on the World Trader platform.
• Own key measures including net new accounts, revenue, average monthly trades, turnaround times and Net Promoter Score (NPS).
• Deliver commercial growth in line with HSBC’s financial resource plan, with a focus on increasing market share among active self-directed traders.
• Work with Marketing, Customer, Data and Analytics, Proposition, Strategy, Strategic Partnerships, Technology and Digital teams.
• Mobilise relationship-management, branch and contact-centre teams through training, feedback and coordinated activity.

Qualifications and experience

• A university degree is essential for obtaining a UAE work permit. Overseas qualifications must meet current UAE attestation and equivalency requirements.
• Experience commercialising brokerage services at a fintech, specialist broker or bank-broker.
• Mid- to senior-level digital marketing experience, with a proven record of growing business through engagement and sales.
• Experience delivering results within a large financial services organisation with complex stakeholder groups.
• Professional or personal trading experience is desirable.
• Leadership experience in a specialist brokerage, bank-broker or fintech is desirable.
• Proven people-management experience.
• CFA Charterholder status or another relevant professional designation is desirable.

Why HSBC?

You’ll join a collaborative, international team where your work will have a visible impact on the growth of HSBC’s self-directed investing business. We support flexible and alternative ways of working where possible, including working from home and different hours, subject to approval.

HSBC is committed to an inclusive culture where employees are valued, respected and encouraged to develop their careers. Personal data relating to employment applications will be used in accordance with our Privacy Statement, available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.