موظف استقبال

Job Purpose

Provide a professional and welcoming reception service at the company’s Head Office while supporting daily administrative activities, facilitating communication, and maintaining an organized reception area.

Requirements

Key Responsibilities

• Welcome visitors, confirm appointments, and notify the relevant employees of their arrival.
• Maintain visitor records and issue visitor passes in accordance with company procedures.
• Answer and direct incoming calls, take messages, and ensure they reach the appropriate employees.
• Respond to general inquiries and provide approved information about the company and its services.
• Coordinate meeting room bookings and ensure rooms are prepared for meetings and visitors.
• Receive, record, and distribute incoming mail, correspondence, and parcels.
• Arrange outgoing documents and parcels with courier providers and track delivery.
• Maintain a tidy reception area and coordinate with housekeeping and maintenance teams as needed.
• Update internal contact lists and telephone extensions in coordination with relevant departments.
• Provide administrative support, including data entry, printing, scanning, and filing.
• Coordinate visitor access with security and comply with safety and confidentiality procedures.
• Perform other related duties as assigned by the line manager.

Qualifications and Experience

• High school certificate or equivalent; a diploma in Office Administration or Business Administration is preferred.
• Preferably one to two years of experience in reception, customer service, or administrative support.
• Proficiency in Arabic and the ability to communicate effectively in English, both verbally and in writing.
• Proficiency in Microsoft Office, email, and standard office equipment.

Skills and Competencies

• Strong communication and interpersonal skills.
• Professional and courteous customer service.
• Organization, time management, and prioritization.
• Accuracy, attention to detail, and confidentiality.
• Ability to handle inquiries and unexpected situations professionally.
• Teamwork, punctuality, and professional presentation.

Key Performance Indicators

• Visitor satisfaction with reception services.
• Timeliness and accuracy of call handling.
• Accuracy of visitor and correspondence records.
• Effective coordination of meeting room bookings.
• Compliance with visitor access and confidentiality procedures.