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Job Description

Job Purpose

Lead and govern the implementation of the Group Quality framework across all operating plants and central functions. Drive systemic quality improvements, ensure standardization of QMS practices across regions, and strengthen audit governance, certification readiness, and risk mitigation at enterprise level.

Act as the second-in-command to the Senior Manager – Quality and deputize when required.

Key Accountabilities

Strategic Quality Governance

• Translate Group Quality strategy into actionable regional deployment plans.

• Drive standardization of QMS implementation across all plants.

• Lead cross-functional quality initiatives aligned to operational and commercial objectives.

• Identify systemic risks impacting product certification, compliance, and customer acceptance.

Enterprise Audit Governance

• Develop annual audit plan ensuring structured coverage of all plants and functions.

• Lead complex cross-site audits and high-risk investigations.

• Review audit findings across plants and ensure uniform corrective action implementation.

• Establish centralized tracking of NCR trends and systemic quality gaps.

Certification & Compliance Readiness

• Support preparation and readiness for third-party audits and surveillance visits.

• Conduct gap analysis against international standards and regulatory requirements.

• Ensure updates to changing national/international standards are implemented group wide.

• Liaise with certification bodies, inspection authorities, and external auditors as required.

Operational Excellence & Continuous Improvement

• Lead Lean Six Sigma–based quality improvement programs.

• Drive reduction in defect rates, repair rates, rejection rates, and improve First Pass Yield.

• Standardize root cause methodologies across plants.

• Benchmark performance and replicate best practices across regions.

Customer Complaint Governance

• Oversee high-impact customer complaints and product failures.

• Review root cause quality and corrective action robustness.

• Ensure lessons learned are institutionalized across all manufacturing locations.

• Present complaint trends and systemic risks to senior management.

Quality Data & Reporting

• Establish group-level dashboards for:

▪ Defect trends

▪ NCR trends

▪ Audit findings

▪ Customer satisfaction

▪ Site failure data

▪ Provide consolidated quality performance reports to Senior Manager and VP as required

▪ Identify predictive indicators to prevent recurring quality issues.

QMS Framework Strengthening

• Review and improve Group Quality Manual and procedures.

• Drive harmonization of documentation practices across regions.

• Ensure calibration, testing protocols, and qualification testing compliance.

• Introduce digitalization initiatives within Quality systems where feasible.

Leadership & Capability Building

• Coach plant quality managers and engineers.

• Design structured QMS capability framework across plants.

• Drive Quality awareness programs and cultural transformation initiatives.

• Prepare and manage Quality training budget.

Span of Communication

Internal: VP – Quality, Senior Manager – Quality, Operations Heads, BU Managers, Plant Managers, HSE, P&C, Procurement.

External: Certification bodies, regulatory authorities, third-party inspection agencies, strategic customers (as delegated).

Skills Description

Qualifications, Experience, & Skills

Qualifications & Experience

• Engineering Degree (Mechanical / Chemical / Quality)

• Certified Lead Auditor

• Minimum 9–10 years Quality experience

• Strong working knowledge of international standards (ISO/API)

Preferred Experience

• Lean Six Sigma Black Belt

• Experience managing multi-site quality systems

• Exposure to external certification audits

Job-Specific Skills

• Knowledge of International standards and implementation.

• Ability to influence quality behaviours at all levels within an organisation and drive change.

• Up-to-date legislation knowledge.

• Ability to read and interpret engineering drawings.

• Ability to undertake detailed Inspections.

• Knowledge of the laboratory testing requirements and calibration of machines.

• Detailed knowledge of the Company's Products and Raw Material specifications.

Competencies

• Strong systems thinking capability

• Cross-functional influence

• Strategic problem-solving

• Executive-level communication

• Risk management mindset

• Change leadership