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INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Our Regional Retail Manager is responsible for implementing the regional retail goals and objectives, budgets and commercial targets in alignment with the Brand(s) strategic direction for the short and long term.

In addition, our Regional Retail Manager is responsible for the management of local retail networks, and managing the human capital in their region, directly or through Regional and Local Retail Teams ensuring excellence in retail performance.

Key Responsibilities

* Set up targets by segments of key customers per-store (development of average and total value of purchase, increase of product mix) to Area Sales Managers and monitor performance vs. targets

* Ensure that annual and monthly sales targets per store are properly distributed to Area Sales Managers and communicated on time

* Approve action plan to improve store top line and gross margin proposed by Area Sales Managers

* Propose KPIs to be added to overall Retail’s menu of manageable and simple drivers for store staff line targets

* Approve exceptional commercial discounts to customers as per thresholds, in specific cases

* Propose topline and margin targets for budget of existing stores

* Ensure that store topline developed during budget are accurate, achievable, challenging and meet management’s requests

* Contribute to sell thru and gross margin assumptions for purchase budget by providing accurate data per store

* Provide accurate assumptions regarding monthly seasonality of turnover per store

* Ensure that new store topline targets developed during IRR are accurate, achievable, challenging and meet management’s requests

* Monitor results of first 6 months of operations for new stores by building-up monthly target setting and assessment with Area Sales Managers

* Propose remedial plan before store closure and phasing out plan during closure

* Approve remedial plan for underperforming stores

* Monitor that store operations are executed as per the Group’s guidelines

* Monitor Shop Expenses to not exceed the budget

* Ensure new product launches or new season collections are properly explained to Area Sales Managers

* Organize Pre-Buying and Post-Buying sessions with buying team (e.g. calendar, mobilization of local teams) and participate to sessions in the countries

* Monitor that stock discrepancies and other variances in stores are kept at a minimum

* Validate commission schemes for Store Managers

* Act as a coordinator between store network and back-office for smooth execution of activities

* Ensure smooth coordination with Buying Team (e.g. Pre-Buying, Buying, Post-Buying, Product launches)

* Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activities)

* Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional

What you’ll need to succeed

* Minimum 3 years of relevant experience

* Fluent in English

* Good knowledge of Microsoft Excel

* Strong communication skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.