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Exceptional Hospitality Starts with You

As a Reservations Agent, you are responsible for accurately recording and processing reservations while maximizing room sales through proactive selling and up-selling techniques, ensuring every interaction reflects the light and warmth of Hilton hospitality

Responsibilities

Here's what you'll do during a typical day:

• Assist guests with reservations: Provide friendly and professional assistance with reservation enquiries, bookings, amendments, and cancellations, ensuring a smooth guest experience.
• Maximize room sales: Identify opportunities to increase hotel revenue through proactive selling and up-selling while recommending suitable room types, packages, and offers.
• Ensure reservation accuracy: Review and process reservations carefully, ensuring guest details, rates, preferences, and special requirements are correctly recorded and communicated.
• Maintain guest service standards: Respond promptly to guest inquiries and requests, providing personalized service that reflects the light and warmth of Hilton hospitality.
• Uphold brand and hotel standards: Follow Hilton brand standards, reservation procedures, credit policies, and hotel guidelines while maintaining accurate records and a professional work environment.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Passionate about delivering exceptional guest experiences.
• Demonstrates integrity and professionalism at all times.
• Works with a sense of urgency and discipline.
• Excellent command of written and spoken English.
• Bachelor’s degree in Hospitality Management or a similar/relevant field.
• Minimum of 1 year of experience in hospitality, reservations, or a similar role.