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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

Our Residences team is dedicated to creating a seamless and personalized living experience for our residents, delivering the same exceptional standards of service that define Rosewood. Working closely with the Residence Manager and Director of Residences, the team collaborates with departments across the hotel to ensure every resident interaction is thoughtful, efficient, and tailored to individual preferences. Together, we build meaningful relationships and create a true sense of home for our residents.

YOUR ROLE

As a Residence Associate, you will be at the heart of the resident experience, serving as a trusted point of contact and ensuring every interaction reflects Rosewood’s commitment to exceptional service. From managing arrivals and departures to coordinating resident requests, lease renewals, and service arrangements, you will play a key role in delivering a seamless residential lifestyle experience. Working closely with residents, guests, and internal departments, your attention to detail, professionalism, and genuine care will contribute directly to the success of our Residences operation and the overall reputation of Rosewood.

HOW YOU’LL MAKE THE PLACE

• Welcome residents and guests with warmth and professionalism, ensuring seamless check-in and check-out experiences.
• Build meaningful relationships with residents by anticipating needs, resolving concerns, and delivering personalized service throughout their stay.
• Coordinate resident requests, special arrangements, and additional services, ensuring timely execution and exceptional follow-through.
• Prepare and manage residential agreements, lease renewals, payment follow-ups, and resident documentation with accuracy and attention to detail.
• Maintain up-to-date resident profiles, apartment allocations, preferences, and account records to support a highly personalized experience.
• Conduct departure walk-throughs and apartment inspections, ensuring standards are maintained and any follow-up actions are completed promptly.

COULD THIS BE YOU?

• You have experience delivering exceptional service within a luxury hospitality, branded residences, or high-end customer-facing environment.
• You are highly organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy and professionalism.
• You excel at building relationships and creating memorable experiences through genuine, personalized service.
• You are a confident communicator with strong verbal and written English skills; additional language abilities are an advantage.
• You are comfortable working with computer systems and handling administrative, financial, and operational tasks efficiently.
• You remain calm under pressure, use sound judgment to resolve challenges, and work collaboratively with colleagues across multiple departments.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.