مدير مطعم

Key Responsibilities:
Operations & Guest Experience

• Oversee day-to-day restaurant operations to ensure smooth service during all shifts
• Maintain high standards of food quality, presentation, hygiene, and customer service
• Handle guest feedback and complaints promptly to ensure resolution and retention
• Ensure compliance with Dubai Municipality, HACCP, and brand SOPs

Team Leadership

• Recruit, train, schedule, and motivate FOH and BOH teams of 15+ staff
• Conduct regular briefings, performance reviews, and coaching to meet KPIs
• Manage staff attendance, leave, and labor costs in line with budget
• Foster a positive, high-performance culture with low turnover

Financial & Business Management

• Drive sales growth and manage P&L, COGS, and controllable expenses
• Monitor daily sales, inventory, and wastage; implement cost-control measures
• Prepare weekly/monthly reports on sales, labor, and stock variance
• Execute local store marketing initiatives and upselling strategies

Administration & Compliance

• Ensure all licenses, permit, and staff certifications are current
• Maintain accurate cash handling, POS reconciliation, and petty cash records
• Coordinate with suppliers, facilities, and central teams for maintenance and procurement
• Uphold brand standards, visual merchandising, and safety protocols

Requirements:

• Experience: 3-5 years as Restaurant Manager in UAE/GCC, casual or QSR dining preferred
• Education: Bachelor’s in Hospitality Management or related field is a plus
• Skills: Strong leadership, P&L management, inventory control, POS systems knowledge
• Certifications: HACCP Level 3, PIC certification, Basic Food Hygiene required
• Languages: Fluent English required; Hindi is an advantage
• Traits: Guest-obsessed, hands-on, able to work weekends/holidays, valid UAE driving license a plus