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The Retail Agent is a multi-skilled team member responsible for delivering an exceptional guest experience across all Miraval retail outlets. This position combines guest-facing sales responsibilities with inventory, warehouse, administrative, and merchandising duties. The Retail Agent supports every aspect of the retail operation from assisting guests on the sales floor to receiving, processing, and stocking merchandise ensuring seamless daily operations and a consistently high level of service and presentation.
Retail Agents embody Miraval’s commitment to wellness, balance, and meaningful guest connections. Professionalism, accuracy, and exceptional service are essential qualities for success in this role.

Guest Service & Sales

• Welcome, engage, and assist guests upon entering the boutique.
• Assess guest needs and make knowledgeable product recommendations.
• Actively engage guests in conversation to support product education and selection.
• Use upselling and suggestive selling techniques to achieve sales goals.
• Maintain a positive, professional demeanor that aligns with Miraval’s standards.
• Communicate current promotions, new products, and special offers.
• Act as the final point of contact ensuring guest satisfaction and comfort.

Point-of-Sale Operations

• Operate a computerized POS system including processing cash, credit card, and room charge transactions.
• Complete returns, exchanges, and voids accurately.
• Manage and reconcile daily sales reports.
• Execute phone, online, and special orders.

Merchandising & Store Presentation

• Maintain store appearance to the highest visual presentation standards.
• Restock sales floors throughout the day and during opening/closing shifts.
• Organize stockrooms and ensure accurate merchandise labeling and pricing.
• Assist in merchandising displays and product placement to optimize sales.

Inventory, Receiving & Warehouse Support

• Receive, check in, price, and process all retail merchandise.
• Enter merchandise data into the inventory system.
• Input future orders as directed and maintain accuracy in the Retail Checkbook.
• Handle returns of damaged items and coordinate backorders and credits.
• Organize and maintain the retail warehouse, including recycling and stocking packing materials.
• Deliver “ready” stock to all retail outlets via golf cart.
• Ensure retail outlets are consistently stocked with supplies and inventory.
• Lead or assist with physical inventory counts and regular audits.
• Support retail leadership with inventory accuracy and administrative inventory tasks.

Teamwork & Professional Conduct

• Attend staff meetings and mandatory trainings.
• Support Retail Manager and Retail Supervisor with operational priorities and assigned projects.
• Maintain confidentiality, professionalism, and a positive work environment.
• Act as back-up Retail Sales Associate when needed.

Required Qualifications:

Skills & Abilities

• Excellent communication and interpersonal skills.
• Strong professionalism and the ability to uphold guest comfort and confidentiality.
• Patience and strong customer-service skills, including handling difficult interactions.
• Proficiency with basic math and cash-handling procedures.
• Ability to use cash registers and POS systems (training provided).
• High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks.
• Ability to execute multiple tasks independently and prioritize effectively.
• Working knowledge of Microsoft Word and Excel (preferred).

Education & Experience

• High school diploma or equivalent required.
• Minimum 1 year of retail experience preferred.
• Experience in inventory management or warehouse operations is a plus.
• Speaking English and Arabic languages

Physical Demands

• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for 95% of the shift.
• Ability to push, pull, bend, reach, and climb ladders or step ladders.
• Ability to work an 8-hour shift performing both sales-floor and warehouse duties.

Miraval Commitment
The Retail Agent plays a vital role in upholding Miraval’s mission of wellness, balance, and meaningful connection. Every task whether assisting a guest or organizing inventory contributes to a seamless, supportive, and enriching experience for both guests and colleagues.