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ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Retail Manager is responsible for overseeing and supporting the management of all aspects of store operations and performance. He/she supervises the operations department in collaboration with relevant stakeholders. Additionally, he/she drives sales and enhances customer experience through the performance and development of the sales team.

RESPONSIBILITIES

• Ensure that customer service standards are met through the implementation of action plans and the ongoing development and training of store managers and teams in inventory management processes and operational procedures.
• Provide guidance and support to store managers to ensure effective and efficient flow of work.
• Contribute to the development and execution of the overall retail department strategy, plans and departmental budgets.
• Analyze relevant KPIs, propose action plans, and implement corrective measures.
• Review historical sales figures, market trends, and demographics, and collaborate closely with the Senior Retail Manager to establish achievable and realistic targets.
• Ensure that sales targets and action plans are effectively communicated to the sales team, and that the team is adequately prepared and motivated to achieve their assigned targets.
• Collaborate across functions with colleagues and mall management to ensure the fulfillment of store and business requirements while aligning and executing strategies successfully.
• Review sales and stock reports by store and collaborate with the brand managers to propose action plans aimed at maximizing stock potential and ensuring the right stock assortments and stock health.
• Develop a strategy to drive sales by monitoring market seasonality, buying trends, and maintaining up-to-date knowledge of the retail industry, including competitor performance, retail partners' performance, and consumer trends and behaviors.
• Conduct store operations audits to ensure operational compliance in all stores. Ensure that stock control/shrinkage targets are maintained in line with company guidelines.
• Ensure adherence to compliance requirements in all operational activities.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

EDUCATION

Bachelor’s degree in Business Administration, or a related field.

MBA is a plus.

EXPERIENCE

General Experience

Seven to nine years of experience in a similar role.

Experience in Retail is a plus.

Managerial Experience

Four years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Drives Engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.