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Description for Internal Candidates

Job Description – Retail Pharmacist

Department: Retail Pharmacy
Location: UAE
Job Title: Retail Pharmacist

Job Summary

We are looking for a qualified, confident, presentable, and customer-focused Retail Pharmacist to join our team. The ideal candidate should have strong pharmaceutical knowledge, excellent communication and interpersonal skills, a sales-oriented mindset, and a passion for delivering an exceptional customer experience. The candidate must be comfortable working in a fast-paced retail environment and standing for extended periods while assisting customers and supporting store operations.

Key Responsibilities

• Dispense medications accurately and provide appropriate pharmaceutical advice to customers.
• Deliver an excellent customer experience through personalised service, active listening, and effective communication.
• Recommend suitable OTC products, vitamins, supplements, skincare, and wellness products based on customer needs.
• Actively promote pharmacy products and drive sales to achieve individual and store sales targets.
• Identify customer needs and use effective cross-selling and upselling techniques.
• Engage confidently with customers, explain product benefits, and recommend suitable solutions.
• Maintain strong product knowledge and stay updated on medications, healthcare products, and promotions.
• Ensure compliance with UAE pharmacy regulations and company policies.
• Maintain product displays, stock availability, and merchandising standards.
• Handle customer inquiries professionally and resolve concerns effectively.
• Maintain a professional appearance, positive attitude, and welcoming approach at all times.
• Support daily store operations and collaborate with team members to ensure smooth pharmacy operations.

Qualifications and Experience

• Bachelor's degree in Pharmacy or an equivalent recognised qualification.
• Valid UAE pharmacy licence or relevant eligibility, as applicable to the assigned location and subject to regulatory requirements.
• Previous retail pharmacy experience is preferred.
• Strong sales, customer service, and product recommendation skills.
• Good communication skills in English; additional languages are an advantage.

Key Competencies

• Sales Orientation: Ability to promote products, cross-sell, upsell, and achieve sales targets.
• Customer Experience: Commitment to providing a positive, personalised, and memorable customer experience.
• Communication Skills: Ability to communicate clearly, confidently, and professionally.
• Confidence and Presentation: Well-groomed, presentable, approachable, and confident when engaging with customers.
• Flexibility and Adaptability: Willingness to work flexible retail shifts, weekends, and public holidays as per business requirements.
• Physical Stamina: Ability to stand and actively assist customers for approximately 8–10 hours per shift, with breaks as scheduled, in a retail pharmacy environment.
• Customer Focus: Ability to understand customer needs, build trust, and provide appropriate recommendations.
• Positive Attitude: Energetic, proactive, service-oriented, and team-focused.
• Commercial Awareness: Ability to contribute to store performance through effective customer engagement and sales initiatives.

Ideal Candidate Profile

A confident, well-groomed, and customer-oriented pharmacist with strong communication skills, a passion for retail sales, and a commitment to customer experience. The candidate should be comfortable working on their feet for extended periods, engaging actively with customers throughout the shift, adapting to flexible retail schedules, and contributing to pharmacy sales and business growth while maintaining high standards of pharmaceutical care.