مستشار مبيعات

JOB DESCRIPTION – SALES ASSOCIATE

A business contributor:

• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans
• Communicate high quality feedbacks to Managers (in Store)
• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)

A client developer:

• Master the selling ceremony (from welcoming to after sales services) to all Clients
• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling
• Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)

A buddy and team player:

• Demonstrate team spirit and help others improve their skills (especially towards new joiners)
• Demonstrate autonomy and commitment to guarantee a business continuity at any time

A brand promoter (Clients):

• Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning)
• Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
• Develop a deep fashion culture and awareness (products, fashion trends and competitors)

Know-how-to-be

• Respect uniform and grooming guidelines at any times
• Able to adapt one’s communication to each client profile
• Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.)

A process executor:

• Master and respect all the processes in compliance with the Store Handbook and local regulations
• Suggest improvements for current processes to ensure efficiency and effectiveness