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Job Requisition ID: 180820

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Supervisor is responsible for coordinating and overseeing the effective management of the shop floor from the selling ceremony to operations. This role serves as the critical link between sales staff and store management, ensuring the execution of company directives and store objectives. The Supervisor is expected to maintain exemplary performance across all functions, resolve customer issues effectively, and ensure that store presentation standards are consistently met. Success in this role requires strong leadership, the ability to form client relationships, and the capacity to apply knowledge of the fashion industry to enhance sales performance. The Supervisor should also support store management in assessing business performance and implementing strategic initiatives.

What You Will Do:

Client and Business Development

• Support the team in building long-term client relationships, leveraging different clienteling tools.
• Enhance the "client state of mind" amongst the team.
• Ensure extensive products knowledge of the team.
• Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.

Selling & Floor Management

• Provide effective oversight of the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model by demonstrating sales leadership to the team.
• Intervene and provide support during the selling ceremony.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain the integrity of the inventory.
• Adhere to loss prevention policies and operational procedures.

Leadership Presence

• Ensure exemplary performance across all functions.
• Effectively resolve customer complaints, exchanges, and enquiries.
• Liaise between staff and management around potential performance concerns.
• Propose and implement action plans to deliver efficient processes and organization of the store.
• Educate the team on sales plan, personal sales goals, and KPIs.

Others

• Act as an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

Required Skills To Be Successful:

• Leadership and problem-solving skills.
• Excellent relationship and communication skills.
• Proactive with good team spirit and ability to take initiatives.
• Strong computer skills and ability to multitask and prioritize.

What Qualifies You For The Role:

• High school degree or equivalent preferred.
• Minimum of 2–3 years of experience in a similar role within the premium fashion retail industry.
• Good knowledge of the fashion/beauty industry and trends.
• Skills in retail operations and systems, customer service, leadership, and problem-solving.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.