مدير أول ورئيس فريق الخدمات المصرفية للأولوية

Job Summary

As a Standard Chartered Senior Director & Team Head, Priority Banking you will drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth. you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients

We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.

We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

Drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth.

• Manage a team Customer Relationship Managers and Client Service Managers responsible for acquiring/ deepening/ widening customer’s relationships.
• Ensure continuous hiring of relationship managers to keep the number of RMs in the team between 13 – 15 RMs
• Drive International baking agenda along with Group Affluent Team
• Grow the clients in Priority Private Segment through NTB acquisition and ETB upgrades
• Manage performance against targets of all CRMs and CSMs.
• Drive the team to achieve the budgeted cross sell targets.
• Constantly develop and manage existing and alternate acquisition channels for sourcing and referral.
• Develop and implement marketing and sales promotions in conjunction with the marketing and central teams.
• Provide intelligence report to senior management on competitor products and services & customer needs.
• Review and recommend to product champions on our product & service offerings in the market

Strategy

• Strategies for Revenue generation and business development
• Business objectives and goals
• Drive the Digital Agenda

Business
Business Performance Management
• Responsible for enhancing & maintaining operational integrity across the full range of products and processes.
• To ensure the quality of the portfolio is maintained within the acceptable parameters as defined by global and local policy.
• Drive client value proposition / lead management for the unit.
• Manage day-to-day financial and key indicators in PrB for the unit.
• Conduct regular review of potential business and profitability of the affluent customer segment for the unit.
• Review and improve productivity and cost indicators for the unit.
• Drive performance to increase the percentage of active customers from the total customer base.
• Define MIS requirements.

People & Talent

• Providing leadership, coaching and support to the team members by setting SMART objectives, managing performance, identifying development needs, fulfilling training requirement and motivating the team.
• Ensure staff training and development to maintain focus on service, sales & risk.
• Manage the sales/ service team.
• Provide the necessary mentoring & motivation to raise the moral of the team members.
• Encourage development of new ideas, concepts within the team.
• Lead the team in conforming and behaving as per the values of the Bank.

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience

Our Ideal Candidate

• University Graduate.
• Relevant experience in sales and relationship management.
• Experience in handling all Banking & Investment Products.
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.