مدير أول للأنظمة والعمليات الإقليمية للشحن الجوي والبحري

Noatum Logistics, part of AD Ports Group, is a leading company in Supply Chain Management with global coverage positioned in the Top 50 freight forwarders worldwide. Noatum Logistics acts as a global client-centered logistics operator providing integrated value-added solutions for the supply chain of all its clients and is a specialist in international transport, project cargo, logistics and customs. With an innovative character, we offer specific, integrated, complex and added-value responses to our client's supply chain, prioritizing a long-term relationship of trust and confidence to guarantee success. We are present in 33 countries through our team of over 1,680 professionals with great experience in our sector, always putting our motto “Excellence in Logistics Services” into practice by providing high-quality services to our customers.

Job Purpose:

• Driving the successful deployment and adoption of operational systems and supporting tools across the region, including coordination of business requirements, User Acceptance Testing (UAT), master data collection, business readiness, and user training to ensure successful implementation and value realization.

• Supporting operational excellence through training, governance, functional expertise, and continuous improvement initiatives.

• Driving process standardization, operational quality, and data integrity across the regional Air & Ocean Freight organization.

• Enabling unit cost reduction through cycle time improvement, process optimization, standardization, automation, and centralization of activities where appropriate.

• Driving and enforcing compliance with regulatory, commercial, and operational standards within the regional Air & Ocean Freight organization.

• Articulating, prioritizing, and supporting delivery of business requirements related to processes, systems, automation, and reporting.

• Contributing to regional and global projects that improve efficiency, scalability, service quality, and EBIT conversion.

Responsibilities

• Drive the implementation and continuous improvement of standardized Air & Ocean Freight processes across the region.

• Ensure consistent execution of regional SOPs, operational controls, and best practices.

• Monitor process adherence and data quality, identifying improvement opportunities and corrective actions where required.

• Support governance reviews, audits, and compliance assessments.

• Drive and enforce compliance with regulatory, commercial, and operational standards across the regional Air & Ocean Freight organization.

• Coordinate User Acceptance Testing (UAT), business validation, defect resolution, and implementation readiness activities.
• Lead master data collection, validation, and readiness activities for system implementations and enhancements.
• Monitor system utilization, process compliance, and user adoption to ensure realization of expected business benefits.
• Identify and implement initiatives that improve productivity, reduce cycle times, eliminate non-value-added activities, and optimize operational costs.
• Support standardization, automation, and centralization initiatives to improve efficiency and scalability.
• Partner with country and functional teams to drive continuous improvement projects and operational excellence programs.
• Monitor operational performance and support actions to improve quality, profitability, and service delivery.

Qualifications

Educational and Technical Qualifications:

Bachelor’s or master’s degree in Business, Logistics, Supply Chain Management or equivalent.

Language Skills:

Fluency in English; knowledge of additional languages is a plus.

Years of Experience:

A minimum of 3 years of experience in a similar role

Nature of Experience:

• Overall 10+ years of progressive experience in air and ocean freight forwarding operations

• Proven experience in business process management

• Strong understanding of l freight forwarding and logistics

• Proven experience supporting regional process improvement and system implementation projects.

• Experience with freight forwarding platforms, digital transformation initiatives, and process standardization programs.

• Ability to manage multiple stakeholders across countries and functions.

• Experience in training, change management, and user adoption initiatives.

• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

• Experience in CW1 is a plus