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The Senior Officer BHS Contracts is responsible for overseeing the technical vendor performance, system availability, baggage delivery timelines, and compliance of the Baggage Handling System (BHS). The role ensures effective planning and management of BHS resources across arrivals and departures facilities, implements contingency and business continuity measures, coordinates maintenance activities, and supports uninterrupted baggage operations. The position plays a key role in maintaining operational efficiency, stakeholder satisfaction, and airport service quality.

Responsibilities

• Lead and manage the team of BHS Operations & Maintenance Supervisors and Control Room Operators to achieve departmental objectives.
• Provide accurate and timely BHS operational and system performance information to stakeholders.
• Oversee and manage day-to-day BHS operations.
• Report and escalate non-conformities to BHS Management and relevant stakeholders when required.
• Ensure compliance with ADA Airports policies, procedures, applicable standards, and legal regulations.
• Monitor, record, and optimize BHS resource utilization.
• Conduct regular inspections of BHS facilities and baggage operation areas to ensure operational safety and compliance.
• Participate in operational meetings and provide updates on BHS performance and baggage operations.
• Identify, mitigate, and resolve operational issues affecting performance.
• Manage operational incidents and Irregular Operations (IROPS) while coordinating with stakeholders to maintain seamless operations.
• Ensure optimal performance, reliability, and availability of the BHS system.
• Develop, schedule, and oversee preventive maintenance plans.
• Ensure timely completion of maintenance activities and smooth handover for operational continuity.
• Manage major operational issues and implement contingency procedures in accordance with the Business Continuity Plan (BCP).
• Prepare and submit daily, weekly, and system breakdown reports and statistics to management.
• Comply with Health, Safety and Environment (HSE) policies, procedures, and guidelines.
• Report hazards, unsafe conditions, and non-conformities promptly.
• Participate in HSE training programs and promote safe and environmentally responsible work practices.
• Manage shift teams and provide regular performance feedback to team members.

Requirements and Skills

Education & Qualifications

• Bachelor's degree preferred, or equivalent technical education.
  

Experience

• Minimum of 5 years of relevant experience in Baggage System Operations and Ramp Operations.
• Sound understanding of:
  • Contract administration.
  • SLA and KPI monitoring.
  • Commercial documentation.
  • Change control processes.
  • Invoice verification.
  • Risk tracking.
  • Stakeholder coordination within a safety-critical operational environment.
    

Skills & Competencies

• Baggage Operations Management and Resource Coordination.
• Safety, Security, and Regulatory Compliance Management.
• Stakeholder Communication, Collaboration, and Service Delivery.
• Operational Monitoring, Incident Response, and Critical Decision-Making.
• Process Planning, Reporting, and Continuous Improvement.
• Knowledge of GCAA regulations and IATA procedures related to baggage operations.
• Familiarity with local and international aviation laws, regulations, and operational requirements.