مدير علاقات أول

Senior Relationship Manager

Job purpose

• To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.

• Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.

• Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.

• Ensure clients are aware of all financial services offered by the bank

Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.

Key Result Areas

• Optimize the potential value of the client base through the delivery of MG Products and Services
• Communicate with HNW client and identify their financial needs
• Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities
• Acquire New to Bank HNW clients.
• Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.
• Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.
• Enhance market profile and awareness
• Minimize customer attrition

Operating Environment, Framework and Boundries, Working Relationships

• Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services
• Co-ordinate activities with other departments in order to maximize conversions from referral process
• Ensure client expectations are constantly met

Problem Solving

• Ability to understand customer’s financial needs on a one on one basis
• Intricate understanding of products pertaining to HNW customers – both internal and external (competitors)
• Advanced Market knowledge of various investment vehicles / markets / economics
• Accurate projection of sales numbers
• Proactive action on customer feedback and needs
• Timely escalation of service issues

Decision Making

• Pricing discretion for effective relationship Management

Strong responsibility for Ethical selling to customers with complete disclosure about products and services

• Skills / Experience :
• University Graduate
• Strong selling & financial markets knowledge
• Strong interpersonal skills and cultural sensitivity
• Relationship Management Networking skills
• Extrovert/Amiable personality
• Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE
• Excellent communication and negotiation skills
• CISI ICIWM Level 3 and CISI UAE Rules & Regulations