ملخص الوظيفة
تعلن National Bank of Fujairah عن وظيفة مسؤول علاقات أول ضمن فريق خدمات عملاء الصيرفة الإسلامية المركزي في دبي. يتولى شاغل الوظيفة دعم محفظة من العملاء، بما يشمل إجراءات الانضمام وتجديد بيانات اعرف عميلك (KYC) ومتابعة المستندات ومعالجة الاستفسارات التشغيلية والمعاملات. كما ينسق مع فرق العلاقات والعمليات وتمويل التجارة والامتثال والائتمان، ويراقب استخدام التسهيلات ويرصد فرص البيع المتقاطع لإحالتها إلى مدير العلاقات. يشترط الحصول على درجة بكالوريوس في مجال ذي صلة وخبرة لا تقل عن 5 سنوات في العمليات المصرفية أو الأعمال الخلفية لتمويل التجارة أو خدمة عملاء الخدمات المصرفية للمؤسسات.
نص الإعلان
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Job Purpose
The Senior Relationship Officer is a key member of the centralized Islamic Banking Client Service Pool responsible for delivering seamless, consistent, and high-quality service experience to a designated portfolio of clients.
The role ensures efficient onboarding, timely KYC renewals, accurate documentation handling, and prompt resolution of operational and transactional queries.
By coordinating closely with Relationship Teams, Operations, Trade, Compliance, Credit, and other internal units, the jobholder ensures efficient turnaround times (TAT), strong governance, and enhanced client satisfaction. The role also supports portfolio engagement by monitoring facility utilization, identifying early warning signals, and spotting cross sell opportunities for referral to the Relationship Manager.
Key Accountabilities
Client Experience & Service Excellence
Onboarding, KYC & Documentation Control
Portfolio Monitoring & Engagement
Cross-Sell Identification & Revenue Support
Internal Collaboration & Stakeholder Management
Governance, Compliance & Risk Control
Job Context
The role holders serve as the day-to-day service interface for clients, ensuring operational efficiency and consistent service delivery across the portfolio.
Education
Graduate / Post Graduate in Finance
Experience and Skills
Qualifications
• Bachelor’s degree in Business, Finance, or related field (minimum requirement).
Experience
• Minimum 5 years of experience in banking operations, trade finance back office, or client servicing institutional banking.
Skills
- Strong understanding of banking products and operational processes.
- Proficiency in MS Office and core banking systems.
- Good English communication skills (written and verbal).
- Client centric mindset with strong attention to detail.
- Ability to manage multiple priorities and stakeholders.
Technical Competencies
Business Development- CIBG-Advanced
Agility and Innovation-Basic
Customer Focus-Basic
Collaboration-Basic
Communication-Basic
Results Orientation-Basic