ملخص الوظيفة
تعلن Emirates Islamic عن وظيفة سفير خدمة العملاء ضمن فرص الفروع في دبي والشارقة، مع إدراج الشارقة كموقع للعمل. تشمل المهام استقبال العملاء وإرشادهم، تنظيم تدفقهم داخل الفرع، دعم إجراءات الانضمام للخدمات واستخدام القنوات الرقمية، والتعريف بخدمات البنك. كما يورد الإعلان مهاماً تتعلق بمتابعة الحسابات المتأخرة والتفاوض على ترتيبات السداد وتوثيق التواصل مع العملاء. يشترط مؤهلاً ثانوياً أو يُفضّل مؤهل جامعي، ومهارات تواصل جيدة، وخبرة من سنة إلى سنتين في مجال ذي صلة، مع أفضلية لمواطني دولة الإمارات.
نص الإعلان
كما نُشر على emiratesislamic.ae. نقلناه من موقع صاحب العمل كما كتبه.
Job Purpose
As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.
Key Responsibilities
- Greet and assist customers in a professional and friendly manner.
- Manage customer flow and reduce waiting times within the branch.
- Guide customers on self-service and digital banking channels.
- Identify customer needs and direct them to the appropriate branch representative.
- Support customer onboarding and basic service requests.
- Promote Emirates Islamic products, services, and digital solutions.
- Ensure excellent customer experience and maintain service quality standards.
- Adhere to bank policies, procedures, and compliance requirements.
Qualifications & Experience
- High School Diploma or Bachelor's Degree preferred.
- 1-2 years of customer service, hospitality, retail, or banking experience.
- Strong communication and interpersonal skills.
- Customer-focused with a positive and professional attitude.
- UAE National preferred.
Skills
- Customer Service Excellence
- Communication & Relationship Building
- Problem Solving
- Sales Awareness
- Digital Banking Knowledge
- Teamwork & Collaboration
What We Offer
- Competitive salary and benefits.
- Career development opportunities.
- Learning & development programs.
- Healthcare and employee banking benefits.
- Inclusive and collaborative work environment.
Responsibilities
- Communication
- Contact customers who have overdue accounts to negotiate payment arrangements and/or facilitate payment processing
- work with customers to identify the root cause of payment delinquency and develop strategies to prevent future delinquency
- keep accurate and up-to-date records of customer interactions and payment arrangements
- follow-up with customers as necessary to ensure that payment arrangements are being adhered to
- escalate issues to appropriate parties when necessary
- p\rovide excellent customer service to all customers