مدير عمليات الخدمات

Job Purpose:

Manage overall Services and Field Services Operations demonstrating effective management of labor, productivity, quality control and safety measures as established and set for the operations’ department.

Responsibilities:

Recommend improvements to departmental policy and support in the

implementation of procedures and controls

Manage overall Services Operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Services Operations’ department

Ensure safe and efficient Services operations

Manage and coordinate the shop and Services operation teams to ensure tasks are completed on time, with high quality and low cost, while meeting the established Services targets.

Work closely with relevant departments, including Planning & Control, Supply Chain and QC to ensure alignment of Services schedules and to meet target dates for orders.

Develop and execute comprehensive Services Operation plans, ensuring continuous improvement in both processes and workforce capabilities to meet current and future Services requirements.

Train and guide Services team members to meet the immediate needs of the production floor and to prepare them for future challenges

Ensure that all Services activities are carried out following company policies, quality standards, and ethical guidelines

Develop and implement strategies to increase Services operation productivity, streamline processes, and reduce inefficiencies.

Plan and recommend improvements to equipment and machinery used by the services team, ensuring optimal performance and minimizing downtime.

Follow through on tasks assigned by manager, ensuring their execution and addressing any challenges that may arise during services activities.

Serve as a company representative on regulatory issues

Enhance the Services operational procedure, systems, and principles in the areas of information flow and management, enhance management reporting and looks for opportunities to expand systems

Carry out managerial and supervisory responsibilities in accordance with company's policies and applicable laws

Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards

Organizing the budget of the company related to Services Operation in collaboration with the MD and FC.

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Responsible for all Services Operation Department including Field Services managers/supervisors, with review/approval responsibility for all Services operations employees.

Responsible for the overall Services Operation administrative, approval, assurance, and implementation of ISO9001, IECex, ISO 17025, OSHA & Health and Environment Standard

Requirements

Job Requirements:

Bachelor’s degree in electrical or mechanical engineering

Member of the Saudi Council of Engineers