موظف استقبال في المنتجع الصحي

About:

Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh’s financial hub.
Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
A place alive with Saudi Arabia’s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.

Job Scope:

The Spa Receptionist is responsible for managing the spa reception area, coordinating guest appointments, and ensuring a smooth and welcoming guest experience. The role involves handling reservations, providing information about spa services, and supporting the spa team to ensure efficient daily operations.

Main Duties and Responsibilities:

• Welcome guests to the spa in a warm, professional, and friendly manner.
• Manage spa reservations and appointments through the spa booking system.
• Provide detailed information about spa treatments, services, and wellness programs.
• Assist guests in selecting appropriate spa treatments based on their needs.
• Ensure accurate scheduling of appointments to maximize therapist availability and spa revenue.
• Answer incoming calls and respond to guest inquiries regarding spa services and availability.
• Coordinate with spa therapists to ensure smooth appointment flow and timely service delivery.
• Maintain accurate guest records and treatment history in the spa system.
• Handle guest payments, billing, and cash handling procedures according to company policies.
• Promote spa retail products and wellness packages to guests.
• Maintain cleanliness and organization of the spa reception and waiting areas.
• Ensure spa amenities and guest areas are properly prepared and maintained.
• Assist in managing spa inventory for retail products and supplies when required.
• Monitor guest satisfaction and communicate guest feedback to the Spa Manager.
• Handle guest concerns or complaints professionally and escalate when necessary.
• Support spa team members to ensure efficient daily operations.
• Ensure compliance with spa policies, procedures, and hygiene standards.

Requirements

Education:

• Diploma in Hospitality Management, Tourism, or related field preferred.

Qualifications/Skills:

• Excellent customer service and interpersonal skills.
• Strong communication skills and professional telephone etiquette.
• Ability to manage reservations and scheduling systems.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.