مدير متجر

Job Requisition ID: 182210

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

The Shop Manager at IKEA is responsible for leading all aspects of the store operations to achieve business goals, including maximizing sales and efficiencies while ensuring long-term profitability. This involves strategic decision-making in collaboration with the Country Management team and coaching the performance of the store team. As the Shop Manager, you will track store progress, manage budgets, and facilitate the training and development of staff to ensure high levels of co-worker engagement. Customer satisfaction is a priority, and you will implement initiatives to enhance the customer experience, while maintaining operational excellence and safety standards. You play a key role in the overall performance of the store and maintaining good relationships between IOS and the local Franchisee.

What You Will Do:

• Lead and develop all areas of the store to meet business objectives, maximize sales, volumes and efficiencies, and ensure long term profitability.
• Make local operational and strategic decisions in conjunction with the Country Management team.
• Track store progress using commercial growth review documents and operational review checklist to ensure operational standards consistently improve.
• Prepare and achieve annual budgets related to sales, gross margin, manpower, and operating expenses, monitoring and authorizing operating expenses monthly.
• Provide effective leadership and promote an environment of tolerance and understanding for a culturally diverse team, supporting learning and development plans for co-worker training.
• Deliver high levels of customer engagement and satisfaction through company and local initiatives, ensuring operational excellence.
• Ensure that the store adheres to the 'STORE IN SHAPE AS NEW' policy and is safe for customers and co-workers.

Required Skills To Be Successful:

• Excellent communication and interpersonal skills.
• Proven leadership abilities with the capacity to inspire and develop teams.
• Strong networking skills and ability to build relationships.
• Ability to create an inclusive environment that embraces diversity and embodies IKEA values.

What Qualifies You For The Role:

• University Degree in Business Administration or Commerce.
• Minimum of 7-10 years of high volume or multi-unit Retail Management experience.
• Strategic, analytical, and tactical abilities.
• Deep knowledge of local market demographics and economic conditions.
• Genuine interest and knowledge of Home Furnishings and customers.
• Computer literacy in MS Office including Outlook.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.