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Team Leader – Tamooha

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

• Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, "Tamooha," the Group's award-winning operations Centre initiative, is staffed exclusively by UAE national women.

In this role, your key responsibilities include:

• Processing and Operations: Monitor the day to day execution of the data Centre processing/cross sell activities in adherence to all relevant organizational and departmental policies, processes, Standard Operating Procedures (SOPs) and instructions, to ensure actions taken are carried out to the required standard and in a consistent manner while delivering the required standard of service to internal customers and stakeholders. Act as a first point of escalation in case of any queries or concerns and provide recommended solutions to ensure the queries get resolved within the turnaround times (TATs).
• Relationship Management: Develop and maintain key working relationships with internal ADCB units and vendors as required to share information and gather feedback.
• Policies, Processes, Systems and Procedures: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• Minimum Experience: At least 4 years of experience in Operations
• Minimum Qualifications: Bachelor’s Degree in relevant specialization
• Knowledge and Skills: Knowledge of Arabic Language-Process Orientation-Planning and organizing skills -Training and development skills

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.