مدير التسليم التقني

• Lead multiple concurrent delivery tracks, each with its own lead, and be accountable for their combined outcomes, dependencies, and priorities.

• Own delivery governance: planning, milestones, resource allocation, risk and issue management, and executive-level reporting on status, risks, and financial exposure.

• Manage and develop the track leads and delivery staff: performance, capability, workload, and succession.

• Own vendor and contractor delivery: scope, performance, escalations, renewals, and transitions.

• Set and enforce engineering and delivery standards, including architecture governance, quality gates, release management, and documentation.

• Lead the stabilisation and modernisation of existing systems, including legacy platforms with varied technology stacks.

• Oversee release and change management across tracks, ensuring coordinated, low-risk deployments to production.

• Manage delivery budgets and forecasts, and ensure spend is tracked against plan.

• Establish delivery metrics and reporting (velocity, quality, incident trends, SLA adherence) and use them to drive decisions.

• Maintain effective working relationships with client stakeholders and ensure delivery commitments are clearly communicated and met.

• Identify and manage delivery, technical, security, and compliance risk.

• Ensure delivery practices align with information security, data protection, and regulatory requirements.

• Drive continuous improvement in delivery maturity, automation, and team capability.

• 10+ years in technology, including several years leading multi-track or multi-team delivery.

• A hands-on engineering background (software development, architecture, platform engineering) with credible technical judgement across modern and legacy stacks.

• Proven experience managing employees, contractors, and vendors within a single delivery organization.

• Strong vendor and contract management experience, including performance management and transition of outsourced services.

• Experience managing delivery budgets and reporting to executive stakeholders.

• Solid understanding of agile and hybrid delivery methods, and the judgement to apply the right approach per track.

• Familiarity with cloud platforms, DevOps practices, ITSM frameworks, and modern quality engineering.

• Working knowledge of enterprise IT cybersecurity and regulatory requirements.

• Strong stakeholder management and the ability to handle conflict constructively.

• Decisive under pressure, with a track record of resolving delivery blockers and escalations quickly.

• Clear, direct communicator in English; Arabic is an advantage.

• Experience in managed service or outsourced delivery models.

• Background in digital products or customer-facing platforms.

• Exposure to data platforms or AI initiatives.

• Relevant certifications (e.g. PMP, SAFE, ITIL, or a cloud provider certification).