مدير الشؤون الفنية والضمان

Job Requisition ID: 182283

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are currently building a strong pool of talent for future opportunities across the UAE.

We are looking for experienced automotive professionals to lead Technical and Warranty operations across an Aftersales network. This role is responsible for ensuring effective technical support, accurate diagnostics and repairs, strong warranty governance, and high standards of repair quality.

You will play a key role in resolving complex technical concerns, strengthening technical capability, improving Fix It Right performance, and ensuring warranty operations are managed efficiently and effectively.

What you will do

• Lead technical support and case management across the Aftersales network.
• Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
• Oversee warranty operations and ensure claims comply with applicable policies and requirements.
• Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
• Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
• Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
• Monitor technical and warranty KPIs and drive continuous improvement initiatives.
• Support technical readiness for new vehicle models and technologies.
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.

Required skills to be successful

• Strong automotive diagnostic and root-cause analysis skills.
• In-depth knowledge of automotive warranty policies, claims processes, audits, and governance.
• Strong understanding of workshop operations and automotive repair processes.
• Experience in repair quality and Fix It Right management.
• Strong technical case management and escalation skills.
• Ability to analyze KPIs and translate insights into improvement actions.
• Strong stakeholder management and leadership capabilities.
• Excellent communication and organizational skills.
• Good command of English.
• Knowledge of modern vehicle technologies, including electrical and electronic systems.
• EV and High Voltage technical knowledge would be an advantage.

About the team

You will join a collaborative Aftersales environment, working closely with Service Operations, Workshop, Parts, Training, Customer Experience, Finance, and other support functions.

The role offers significant exposure across the Aftersales network and requires close collaboration with technical and warranty stakeholders to maintain high standards of repair quality, operational efficiency, compliance, and customer satisfaction.

What equips you for the role

• Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or an equivalent technical qualification.
• Minimum 8 years of relevant automotive Aftersales experience.
• Minimum 3 years of experience in a Technical, Diagnostic, Warranty, or Technical Operations leadership role.
• Experience within an automotive distributor, OEM, or dealer environment is preferred.
• UAE or GCC automotive experience is preferred.
• Strong technical judgment and problem-solving ability.
• UAE driving licence is preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.