ملخص الوظيفة
تعلن Accor عن وظيفة موظف تشغيل الهاتف في فندق Novotel World Trade Centre Dubai. تشمل المهام الرد على المكالمات وتحويلها، ونقل الرسائل، وتزويد الضيوف بمعلومات عن خدمات الفندق والمرافق والمعالم المحلية. ويتولى الموظف أيضاً تسجيل طلبات خدمة الغرف وطلبات الإيقاظ، والمساعدة في الحجوزات، وتوثيق المكالمات. تتطلب الوظيفة مهارات تواصل وخدمة عملاء جيدة، والقدرة على استخدام أنظمة الهاتف والحاسوب، فيما تُفضّل الخبرة السابقة في خدمة العملاء أو تشغيل الهاتف.
نص الإعلان
كما نُشر على accor.com. نقلناه من موقع صاحب العمل كما كتبه.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a shared services hotel will play a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services, facilities, and local attractions.
- Process room service orders, wake-up calls, and other guest requests.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
Qualifications
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred
Additional Information
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.