مشرف السفر والخدمات اللوجستية

JOB PURPOSE: The Ticketing & Reservations Supervisor position will be responsible for all domestic and international flight bookings, arrangement of accommodation, transportation, and communication with the individual. The person will monitor the travel budget and ensure that employees will travel within the set budget. Staying up to date with the latest travel restrictions, hotel agreements as well as best transportation arrangements to reduce any additional cost. Review hotel and transportation invoices to ensure charges are accurate.

Key Accountabilities:

• Serve as an office-based point of contact for All Employees that need to travel domestically or internationally (Flight and Land Transportation)
• Booking and Managing of all Acwa Power Group Accommodation (Outage and Non Outage), as well as certain 3rd party services personnel.
• Liaise with Planning Manager on requested travels, to make sure this is in-line with mobilization requirements as per Outage requirements
• Obtains and compares available flights, car rentals and hotel accommodation to identify the best available option
• Obtains approval from the relevant leadership personnel for flight requests and costs against the respective budgets
• Create and Maintain a Dashboard for cost tracking on Fights, Hotels and Transportation
• Managing travel costs by tracking expenditures against overall budgets per department and outage.Review all Flight, Hotel and Transportation invoices before payment is processed. Including all international outage accommodation and transportation across fourteen countries and includes certain 3rd party services personnel in addition to NMES.
• Stay up to date with the latest Travel restrictions and Vaccine Requirements with regards to flights as per different country requirements and different nationality requirements
• Liaises with P&C department regarding visa requirements for different nationalities entering different countries before booking flights
• Create and Maintain internal Travel procedure, communicate with Employees with regards to any changes that has an impact on travelling
• Make sure Travel Desk understand all the latest policies and procedures with regards to flights as Travel Desk will stand in when needed.

Policies, Processes, Systems & Procedures:

• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures, and instructions so that work is carried out to the required standard and in a consistent manner.
• Compliance to Corporate Information and Security Policies and Procedures .
• Health, Safety, Security and Environment
• Adhere to all relevant health, safety, security and environmental procedures, instructions, and controls so that the safety of employees and environmental compliance can be guaranteed.
• Related Assignments
• Perform any other duties which the organization may require to be carried out.

Communication & Working Relationships:

Internal: Needs to work closely with Travel Desk, Snr PCM, Planning Manager and Resource Director

External: Travel agencies, logistic partners, and various hotels.

Qualifications,Experience & Skills:

• Bachelor’s degree or 3+ years of experience in a Travel Booking related role
• IATA Certification in Travel & Tourism. Desired Characteristics:
• 3+ years of experience in a corporate or TMC (Travel Management Company) environment.
• Familiarity with at least one GDS (Amadeus, Galileo, Sabre, etc.).
• Strong team player attitude; maintain flexibility within the changing business priorities and able to operate independently
• Excellent customer, communication, and interpersonal skills
• Strong organizational skills
• Ability to manage multiple priorities/tasks simultaneously and work well under pressure, in a fast-paced environment
• Must have the ability to troubleshoot
• Must have the ability to take the initiative in identifying shortfalls and creating solutions to improve or avoid problem areas.
• Must be able to learn and adapt as circumstances change.