مسؤول إدارة مطالبات الضمان

WARRANTY ADMINISTRATOR

Is your knowledge of vehicle parts and warranty claims something to be proud of? Make the most of your talent at Abu Dhabi Motors.

BMW Group Retail Middle East – More than a career

New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.

The benchmark for automotive retail

Design quality. Exceptional service. State-of-the-art technology. There’s a lot to be proud of in our vehicles. We’re dedicated to bringing tomorrow’s driving experience to our customers today. And we want to create marketing activities that build on their loyalty, generating memorable experiences that are years ahead of the competition.

You’ll be given all the tools you need to develop and maintain effective marketing strategies that address the expectations of our customers. In return, we’ll give you every opportunity to make the most of your own future with us.

Job Summary

The Warranty Administrator is responsible for managing and processing warranty claims efficiently and accurately for automotive, ensuring adherence to manufacturer policies and procedures while minimizing financial risk to the company.

Key Responsibilities

• Prepare, review, and submit accurate warranty claims to manufacturers, ensuring all required documentation and justification is included.

• Act as the liaison between the company and equipment manufacturers regarding warranty coverage, approvals, and disputes.

• Maintain complete records of all warranty claims, repairs, parts replaced, and manufacturer responses for audit and reporting purposes.

• Work closely with service advisors, technicians, and workshop foremen to collect relevant repair information, labor hours, and photos to support claims.

• Ensure compliance with warranty policies and prepare for periodic audits conducted by OEMs (Original Equipment Manufacturers).

• Support customers by explaining warranty coverage and status updates and coordinating with the service department to ensure minimal downtime.

• Track claim trends, approval rates, and rejected claims. Prepare periodic reports for management with insights and recommendations.

• Validate parts and labor charged against warranty policies and guidelines to ensure accurate claim submissions.

Qualifications & Certification & Experience (Mandatory & Preferred)

• High School or Diploma in Business Administration or related field.

• Minimum of 1–2 years in a warranty administration role within the automotive industry.

Technical Skills

• Understanding of warranty processes and manufacturer policies.

• Knowledge of automotive systems and components.

• Familiarity with dealership or service center management systems (e.g., SAP, Oracle, Dealer

• Management Software).

• Strong data entry and documentation skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

Behavioral Skills & Competencies:

• Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when

• needed.

• Accountability and Ownership - Completes tasks on time and owns up to mistakes.

• Agility and Adaptability - Willing to try new ways of working and learn from mistakes.

• Collaboration & Influence - Works well with teammates and shares information openly.

• Result Orientation - Focuses on completing tasks efficiently and accurately.