مشرف ورشة

Job Requisition ID: 181503

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role:
We are seeking an experienced Workshop Supervisor to lead workshop operations, drive technician productivity, and ensure exceptional service quality within our automotive aftersales business in Qatar. Reporting to the Service Manager, this role is responsible for overseeing daily repair and maintenance activities, maximizing workshop efficiency, achieving service revenue targets, and ensuring outstanding customer satisfaction.

The successful candidate will lead a team of technicians, maintain dealership standards, promote a "Fix It Right First Time" culture, and support the continuous development of the technical team.

What you will do:

• Manage daily workshop operations, capacity planning, and job allocation to maximize workshop utilization.
• Monitor technician productivity, efficiency, and time booking to achieve operational KPIs.
• Control work-in-progress (WIP), carry-over jobs, and workshop loading to optimize throughput.
• Ensure compliance with workshop safety, security, and operational standards.
• Drive Fix It Right First Time (FRFT) performance through quality inspections and technical oversight.
• Implement and maintain dealership and manufacturer workshop standards.
• Monitor and maintain workshop tools, equipment, and technical resources.
• Support customer satisfaction by ensuring vehicles are repaired correctly and delivered on time.
• Collaborate with Service Advisors to identify and communicate additional repair requirements.
• Analyze repeat repair cases and implement corrective actions.
• Assist in managing technical escalations and field technical reports.
• Maintain technical bulletins, workshop manuals, and quality documentation.
• Conduct daily and weekly technician meetings to communicate priorities and updates.
• Coach, motivate, and develop technicians through performance reviews, training plans, and on-the-job coaching.
• Support technician certification programs, e-learning initiatives, and new product training.
• Contribute to service revenue growth and continuous improvement initiatives across the workshop.

Required skills to be successful:

• Strong workshop operations and automotive aftersales management experience.
• Proven ability to lead and motivate technician teams.
• Excellent understanding of workshop productivity, efficiency, and capacity management.
• Strong diagnostic and automotive technical knowledge.
• Experience implementing quality control processes and FRFT initiatives.
• Knowledge of dealership operations, service KPIs, and customer satisfaction metrics.
• Ability to analyze productivity reports, WIP reports, and repeat repair trends.
• Experience working with ERP systems and workshop management systems.
• Strong communication, coaching, and stakeholder management skills.
• Ability to perform effectively in a fast-paced dealership environment.

About the team:
You will be part of a high-performing Service team focused on delivering industry-leading aftersales support and customer experiences. The workshop team plays a critical role in customer retention, operational excellence, and the achievement of service revenue targets. Working closely with Service Advisors, Technical Support teams, and management, you will help create a culture of quality, safety, accountability, and continuous improvement.

What equips you for the role:

• Bachelor's Degree, Diploma, or ITI qualification in Mechanical Engineering, Automotive Engineering, or a related discipline.
• 5-7 years of overall automotive dealership experience.
• Minimum 3 years of experience in a Workshop Supervisor or equivalent leadership role within an automotive service environment.
• Strong knowledge of automotive dealership and distributor business processes.
• Experience managing workshop technicians and service operations.
• Working knowledge of MS Office applications and ERP systems.
• Demonstrated technical troubleshooting and problem-solving abilities.
• Strong leadership, analytical, and people management skills.
• High level of integrity, accountability, and professional work ethics.
• Ability to work effectively in a multicultural environment.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.