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Job Description – Account Manager at ThurayaBiz

Job Summary

The Account Manager at ThurayaBiz plays a key role in managing client relationships and ensuring the successful delivery of services and projects in line with client expectations and business objectives. Reporting to the relevant Account/Business Lead, this position involves managing client communication, coordinating internal teams, identifying opportunities, and ensuring high levels of client satisfaction.

Key Responsibilities and Roles:

1) Client Relationship Management:

• Serve as a primary point of contact for assigned clients.
• Build and maintain strong, professional relationships with clients.
• Understand client needs, objectives, expectations, and business requirements.
• Respond to client inquiries and ensure timely communication and follow-up.

2) Account & Project Coordination

• Coordinate with internal teams to ensure the successful delivery of client projects.
• Manage client briefs, requirements, approvals, and feedback.
• Monitor project timelines, deliverables, and client commitments.
• Ensure client expectations are aligned with project scope and capabilities.

3) Business Development & Opportunities

• Identify opportunities to expand existing client relationships and services.
• Support the development of proposals, presentations, and commercial opportunities.
• Maintain awareness of client industries, markets, and business priorities.
• Contribute to account growth and retention initiatives.

4) Performance & Client Satisfaction

• Monitor account performance, project progress, and client satisfaction.
• Address client concerns and coordinate appropriate solutions.
• Prepare account updates, reports, and relevant documentation.
• Gather client feedback and identify opportunities for service improvement.5) Collaboration & Continuous Learning
• Work closely with project management, creative, marketing, content, and finance teams.
• Participate in client meetings, presentations, and project reviews.
• Stay updated with industry, marketing, and client-related trends.
• Participate in training and professional development.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Management, or related field.
• Relevant certifications in Account Management, Sales, Marketing, or Customer Relationship Management are an advantage.
• 2–4 years of experience in account management, client servicing, business development, or related roles.
• Proven experience managing client relationships and multiple projects.

Skills & Competencies (Nice to Have)

• Strong client relationship and communication skills.
• Strong presentation, negotiation, and problem-solving abilities.
• Understanding of marketing, branding, and business development.
• Strong project coordination and organizational skills.
• Commercial awareness and customer-focused mindset.
• Ability to manage multiple clients and priorities.
• Effective communication, teamwork, adaptability, and customer focus.

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company