Summary
ThurayaBiz is hiring an Account Manager in Muscat, Oman, to manage client relationships and coordinate the delivery of projects and services. The role includes handling client requirements and feedback, tracking timelines and deliverables, monitoring satisfaction, and coordinating with internal teams. The Account Manager will also support proposals and presentations, identify opportunities to grow accounts, and prepare updates and reports. Applicants should have a relevant bachelor’s degree and 2–4 years of experience in account management, client servicing, business development, or a related role.
The posting
As published on thuraya.biz. Pulled from the employer's site and shown as they wrote it.
Job Description – Account Manager at ThurayaBiz
Job Summary
The Account Manager at ThurayaBiz plays a key role in managing client relationships and ensuring the successful delivery of services and projects in line with client expectations and business objectives. Reporting to the relevant Account/Business Lead, this position involves managing client communication, coordinating internal teams, identifying opportunities, and ensuring high levels of client satisfaction.
Key Responsibilities and Roles:
1) Client Relationship Management:
- Serve as a primary point of contact for assigned clients.
- Build and maintain strong, professional relationships with clients.
- Understand client needs, objectives, expectations, and business requirements.
- Respond to client inquiries and ensure timely communication and follow-up.
2) Account & Project Coordination
- Coordinate with internal teams to ensure the successful delivery of client projects.
- Manage client briefs, requirements, approvals, and feedback.
- Monitor project timelines, deliverables, and client commitments.
- Ensure client expectations are aligned with project scope and capabilities.
3) Business Development & Opportunities
- Identify opportunities to expand existing client relationships and services.
- Support the development of proposals, presentations, and commercial opportunities.
- Maintain awareness of client industries, markets, and business priorities.
- Contribute to account growth and retention initiatives.
4) Performance & Client Satisfaction
- Monitor account performance, project progress, and client satisfaction.
- Address client concerns and coordinate appropriate solutions.
- Prepare account updates, reports, and relevant documentation.
- Gather client feedback and identify opportunities for service improvement.5) Collaboration & Continuous Learning
- Work closely with project management, creative, marketing, content, and finance teams.
- Participate in client meetings, presentations, and project reviews.
- Stay updated with industry, marketing, and client-related trends.
- Participate in training and professional development.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, Management, or related field.
- Relevant certifications in Account Management, Sales, Marketing, or Customer Relationship Management are an advantage.
- 2–4 years of experience in account management, client servicing, business development, or related roles.
- Proven experience managing client relationships and multiple projects.
Skills & Competencies (Nice to Have)
- Strong client relationship and communication skills.
- Strong presentation, negotiation, and problem-solving abilities.
- Understanding of marketing, branding, and business development.
- Strong project coordination and organizational skills.
- Commercial awareness and customer-focused mindset.
- Ability to manage multiple clients and priorities.
- Effective communication, teamwork, adaptability, and customer focus.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company