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Position Summary

The Assistant Sales Manager supports the Sales team in driving revenue through the acquisition, development, and retention of business across assigned market segments. This role builds meaningful relationships with clients, promotes the unique Miraval experience, and contributes to achieving hotel revenue goals while reflecting Hyatt and Miraval values of care, wellbeing, and authentic hospitality.

The Assistant Sales Manager works collaboratively with internal departments to ensure a seamless journey from inquiry to arrival, delivering exceptional service and creating memorable experiences for every guest.

Sales & Business Development

• Proactively identify and pursue new business opportunities within assigned market segments.
• Develop and maintain strong relationships with corporate clients, travel partners, event planners, and key stakeholders.
• Conduct sales calls, client meetings, site inspections, and presentations to promote Miraval The Red Sea.
• Prepare proposals, quotations, and contracts in accordance with hotel standards and pricing strategies.
• Negotiate business within approved guidelines to maximize revenue and profitability.
• Support the implementation of sales action plans and market strategies.
• Represent the resort at trade shows, sales missions, networking events, and industry functions as assigned.

Account Management

• Manage a portfolio of existing accounts and identify opportunities for business growth.
• Maintain regular communication with clients to strengthen partnerships and encourage repeat business.
• Ensure accurate account information and sales activities are updated in the CRM system.
• Monitor production performance and develop strategies to increase account contribution.

Revenue & Market Intelligence

• Work closely with Revenue Management to optimize business opportunities and maximize revenue.
• Monitor market trends, competitor activities, and industry developments.
• Identify emerging opportunities and provide recommendations to improve market share.
• Support forecasting and sales reporting activities.

Guest & Client Experience

• Ensure all client interactions reflect Miraval's commitment to mindful, personalized service.
• Coordinate with Operations teams to ensure client expectations are communicated and delivered.
• Conduct property tours and showcase the resort's facilities, wellness offerings, and unique experiences.
• Address client concerns promptly and professionally to maintain long-term relationships.

Collaboration

• Work closely with Marketing to support promotional campaigns and lead generation activities.
• Coordinate with Reservations, Events, Finance, and Operations to ensure smooth execution of business.
• Participate in daily, weekly, and monthly sales meetings.
• Support departmental projects and initiatives as assigned.

Administration

• Maintain accurate sales reports, activity records, and client documentation.
• Ensure compliance with Hyatt and Miraval policies, brand standards, and contractual requirements.
• Complete administrative tasks within established timelines.
• Maintain confidentiality of client and company information.

Education

• Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.

Experience

• Minimum 2–3 years of experience in hotel sales, preferably within luxury hospitality.
• Experience with international leisure, corporate, MICE, or luxury travel markets is an advantage.
• Previous Hyatt experience is desirable.

Knowledge & Skills

• Strong sales, negotiation, and relationship-building skills.
• Excellent communication and presentation abilities.
• Strong organizational and time management skills.
• Commercial awareness with an understanding of hotel revenue strategies.
• Ability to analyze sales data and market trends.
• Proficiency in Microsoft Office and hotel CRM systems.
• Excellent written and spoken English; additional languages, including Arabic, are an advantage.

Competencies

• Builds Trust
• Communicates Effectively
• Customer Focus
• Drives Results
• Business Acumen
• Collaborates
• Relationship Management
• Planning & Organizing
• Problem Solving
• Adaptability
• Attention to Detail
• Mindful Service Orientation

Physical Requirements

• Ability to travel for sales missions, exhibitions, and client meetings.
• Ability to stand and walk during site inspections, networking events, and presentations.
• Ability to work flexible hours when business needs require.

Hyatt & Miraval Values

The Assistant Sales Manager is expected to consistently demonstrate Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing, while embodying Miraval's philosophy of Living in Balance through authentic relationships, mindful communication, and thoughtful service that inspires meaningful guest experiences.