مساعد مدير التدريب – أكاديمية الألعاب

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for an Assistant Training Director to join our Gaming Academy Team.

The primary duties and responsibilities of this role are:

Training Program Design & Delivery

• Develop and deliver comprehensive training programs for all major games, ensuring operational and service excellence

• Oversee customer service training standards for both Table Games and EGM, in alignment with Wynn brand expectations

• Partner closely with the EGM Department, recognizing that technical EGM training is delivered internally, while ensuring customer service and succession development programmes are consistently designed and applied across all gaming areas

• Create structured learning pathways for onboarding, cross-training, upskilling, and career progression

• Lead pre-opening training initiatives and continuous development programs for the Gaming Department

Instructional Excellence

• Deliver engaging classroom-based, practical, and on-the-floor training using adult learning principles

• Coach and mentor Gaming trainers, supervisors, and managers to elevate training capability within the department

• Ensure training content reflects Wynn’s service culture, luxury positioning, and guest experience expectations

Customer Service & Experience Training

• Design, develop, and facilitate advanced customer service training programmes tailored to the Gaming environment

• Embed service behaviours aligned to Wynn luxury standards across all Gaming roles

• Support Gaming leadership with service reinforcement initiatives and service recovery training

Compliance & Regulatory Alignment

• Ensure all training content complies with UAE gaming laws and Wynn internal controls

• Maintain accurate records of certifications, training logs, and audit documentation

• Collaborate with Compliance and L&D to ensure mandatory training is completed

Talent Development & Succession Planning

• Design and implement succession plans for key Gaming roles, across both Tables and EGM

• Identify high-potential team members and create targeted development journeys to build internal leadership pipelines

• Partner with People & Culture and Gaming leadership to align training, performance management, and succession outcomes

Technology & Innovation

• Utilize Learning Management Systems (LMS) and digital platforms to deliver and track training

• Integrate simulation-based learning, gamification, and e-learning modules

• Stay current with global gaming trends and incorporate best practices into training

About You:

• Bachelor’s degree in education, Hospitality, Business, or a related field

• Minimum of 5 years’ experience in Gaming Training, at Manager level or higher

• Proven ability to train all major games

• Extensive experience in designing and delivering customer service training programmes within a gaming or luxury hospitality environment

• Proven track record in creating and executing succession plans

• Strong understanding of gaming regulations, internal controls, and gaming operations

• Strong instructional design capability and solid grounding in adult learning methodologies

• Excellent facilitation, coaching, and stakeholder management skills

• Experience supporting pre‑opening and/or large‑scale training environments preferred

• Certification in Learning & Development or Training (ATD, CIPD, CPTD, or equivalent) desirable

• Experience using Learning Management Systems (LMS) and digital learning platforms desirable

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.