Summary
Wynn Al Marjan Island is recruiting an Assistant Training Director for its Gaming Academy ahead of the resort’s planned 2027 opening in Ras Al Khaimah. The role leads training design and delivery across Table Games and EGM, including customer service, onboarding, cross-training, and career development. It also supports compliance, certification records, succession planning, and the development of Gaming trainers and leaders. Applicants need at least 5 years of Gaming Training experience at Manager level or higher, experience training all major games, and a relevant bachelor’s degree; L&D certification is desirable. The posting states that salary is paid in AED but does not give an amount.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is looking for an Assistant Training Director to join our Gaming Academy Team.
The primary duties and responsibilities of this role are:
Training Program Design & Delivery
Develop and deliver comprehensive training programs for all major games, ensuring operational and service excellence
Oversee customer service training standards for both Table Games and EGM, in alignment with Wynn brand expectations
Partner closely with the EGM Department, recognizing that technical EGM training is delivered internally, while ensuring customer service and succession development programmes are consistently designed and applied across all gaming areas
Create structured learning pathways for onboarding, cross-training, upskilling, and career progression
Lead pre-opening training initiatives and continuous development programs for the Gaming Department
Instructional Excellence
Deliver engaging classroom-based, practical, and on-the-floor training using adult learning principles
Coach and mentor Gaming trainers, supervisors, and managers to elevate training capability within the department
Ensure training content reflects Wynn’s service culture, luxury positioning, and guest experience expectations
Customer Service & Experience Training
Design, develop, and facilitate advanced customer service training programmes tailored to the Gaming environment
Embed service behaviours aligned to Wynn luxury standards across all Gaming roles
Support Gaming leadership with service reinforcement initiatives and service recovery training
Compliance & Regulatory Alignment
Ensure all training content complies with UAE gaming laws and Wynn internal controls
Maintain accurate records of certifications, training logs, and audit documentation
Collaborate with Compliance and L&D to ensure mandatory training is completed
Talent Development & Succession Planning
Design and implement succession plans for key Gaming roles, across both Tables and EGM
Identify high-potential team members and create targeted development journeys to build internal leadership pipelines
Partner with People & Culture and Gaming leadership to align training, performance management, and succession outcomes
Technology & Innovation
Utilize Learning Management Systems (LMS) and digital platforms to deliver and track training
Integrate simulation-based learning, gamification, and e-learning modules
Stay current with global gaming trends and incorporate best practices into training
About You:
Bachelor’s degree in education, Hospitality, Business, or a related field
Minimum of 5 years’ experience in Gaming Training, at Manager level or higher
Proven ability to train all major games
Extensive experience in designing and delivering customer service training programmes within a gaming or luxury hospitality environment
Proven track record in creating and executing succession plans
Strong understanding of gaming regulations, internal controls, and gaming operations
Strong instructional design capability and solid grounding in adult learning methodologies
Excellent facilitation, coaching, and stakeholder management skills
Experience supporting pre‑opening and/or large‑scale training environments preferred
Certification in Learning & Development or Training (ATD, CIPD, CPTD, or equivalent) desirable
Experience using Learning Management Systems (LMS) and digital learning platforms desirable
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.