مساعد مدير علاقات (مواطن إماراتي)

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We’re looking for an ambitious professional to join the Global Network Banking UAE team as an Associate Relationship Manager (ARM). This role will support business growth and contribute to achieving divisional targets while managing relationships with internal and external stakeholders, including Sales, Product Development, Risk and Compliance teams.

Working closely with the UAE Client Coverage team, the ARM will be responsible for delivering high standards across client service, risk management, sales and operational activities. The role may cover a specific area within the UAE or span multiple countries, with a focus on managing the pipeline, driving sales activity and delivering excellent customer experience.

Duties & Responsibilities:

• Manage the end-to-end credit application process, including preparing credit proposals based on detailed analysis of financial statements, research, market intelligence and other relevant data.
• Support UAE Global Network Banking Client Coverage Bankers with Customer Due Diligence (CDD) activities across the assigned portfolio.
• Work closely with Client Coverage Bankers to increase revenue from existing customers and develop opportunities with new-to-bank clients.
• Help customers access HSBC’s global network by collaborating with other CMB locations and product teams, including GTS, MSS and GPS.
• Structure appropriate credit facilities that meet customer requirements while remaining aligned with the Bank’s risk appetite.
• Maintain a proactive and effective client contact programme, ensuring that senior management and key client stakeholders are engaged regularly.
• Use the Bank’s tools and systems effectively to support high-quality service delivery and sales activity.
• Stay informed about external factors affecting international business, including economic, cultural, geographical, procedural and regulatory developments.
• Work with the Banker to develop relationship strategies, anticipate customer needs and deliver a superior service that strengthens HSBC’s market position.
• Support the accurate and timely maintenance of customer information and KYC requirements in Group systems.
• Build effective relationships with Risk Management teams to validate customer risk profiles and support sustainable asset growth.
• Own customer engagement and consistently deliver a high-quality service in line with HSBC’s professional standards.
• Maintain strong controls to ensure credit and other risks are appropriately mitigated, with timely action taken to minimize potential losses.
• Stay up to date with sustainability developments and help identify, lead and deliver solutions that support customers throughout their transition journey.
• Identify potential problem relationships at an early stage and take appropriate action to protect HSBC’s interests.
• Collaborate with colleagues across the HSBC network to deliver consistently high standards of service and quality.
• Manage and resolve operational queries and exceptions across the assigned portfolio in a timely manner, including payments, transactions, inward cheque clearing and activity-monitoring alerts.
• Ensure timely and accurate responses to stakeholder queries, management information requests, reports and standard or ad hoc returns.
• Manage the processes required to deliver agreed team plans and targets, identifying improvements and working with colleagues to maximize end-to-end integration, effectiveness and efficiency.
• Maintain a robust control environment that supports sound operational, financial and project management, as well as compliance with HSBC policies and procedures. Identify, resolve or escalate issues promptly.
• Support Bankers in maintaining management information, analysis and reporting to enable timely, effective business management and informed decision-making across the portfolio.
  

Experience & Qualifications:

• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
• Demonstrated experience and a strong track record in risk management, operations, regulatory matters, credit analysis and judgement-based lending.
• Strong spoken and written English communication skills.
• In-depth knowledge of the Commercial Banking market, both globally and within the local market, includes the competitive landscape and competitor propositions.
• Well-developed analytical skills, with a strong focus on credit and operational risk.
• Proven ability to lead visibly, motivate others and influence stakeholders.
• Excellent interpersonal and relationship management skills, with the ability to inspire, influence and negotiate effectively with customers and colleagues.
• Strong planning and organizational capabilities, combined with the resilience and determination to deliver results.
• Innovative and solutions-focused, with a practical approach to problem-solving.
  

For further details and application information please visit our careers site, searching for reference number 62471.
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited