فني أنظمة سمعية وبصرية

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

Position : AVTechnician

Department : Facilities Maintenance

Reports To : Asst Facilities Manager /Facilities Engineer

Responsible For : Technical Assistant/Helpers

(Supervises)

Purpose and Scope of Position:

(Job Summary)

The AV Technician is responsible for the operation, maintenance, troubleshooting, and repair of electronic, electrical, and general facility systems to ensure seamless venue operations. This role combines technical expertise in electronic systems with hands-on general maintenance support, ensuring all equipment, game systems, and facilities are maintained to Topgolf standards while delivering a safe and high-quality guest experience.

1. Main Duties:

(Job Related Duties)

Technical & Maintenance Operations

1. Inspect, maintain, troubleshoot, and repair:
   1. Games Equipment, AV systems, lighting, and electrical systems
   2. Venue facilities, fixtures, and ancillary equipment
2. Perform preventive and corrective maintenance to ensure optimal equipment performance
3. Monitor operation and proper usage of all systems and equipment
4. Respond promptly to maintenance requests and resolve technical issues across the venue
5. Support installation and setup of new equipment and event-related technical requirements
6. Carry out minor repairs (carpentry, painting, fixtures, etc.) across the venue

Facilities & Grounds Support

1. Troubleshoot and repair issues across all areas of the venue including buildings and outdoor areas
2. Operate maintenance equipment (as applicable)
3. Maintain cleanliness and safe working conditions in all work areas
4. Support facility readiness during events and peak operations

Inventory & Resource Management

1. Monitor usage of spare parts, tools, and maintenance supplies
2. Prepare material requisitions and control inventory usage
3. Ensure efficient utilization of resources in line with budget and operational needs

Teamwork & Guest Experience

• Communicate effectively with team members and guests to support a seamless experience
• Support colleagues across departments to maintain operational continuity
• Uphold Topgolf values: Fun, One Team, Excellence, Courage, and Caring

2. Ancillary Duties:

In line with Dubai Golf’s continual improvement and the involvement with General Operations, the Topgolf Technician is required to participate in various extra activities contributing to the growth of the Topgolf culture including various evening functions.

3. Quality Responsibilities:

1. To ensure that Health, Safety, Hygiene, Food Safety and Municipality regulations are adhered to and make thorough spot checks and report any faults immediately to the Executive Chef.
2. Aware and demonstrate Dubai Golf’s Mission, Vision and Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

4. IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

1. Levels of Authority:

Prepared by: Assistant Facilities Manager

Approved by: Director of Operations

Powered by People, United by Passion

Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.